Delegation isn’t easy.

Several times over the last month or so, I’ve suggested refocusing on important work. I’ve suggested paying attention to long-procrastinated tasks. There’s high value in moving on to bigger things and relieving your mind of the self-persecution of procrastination. All of this tends to demand that you do four things: Prioritize. Delegate. Outsource. Focus. We’ve […]

The butterfly effect of a shutdown

This past weekend, my wife & I shared a cold one at a local brewery while discussing the shutdown. Pundits and others wave off the shutdown’s impact as “a small percentage of the Federal workforce”, as if it’s trivial. Trouble is, the headcount of furloughed Federal employees creates a butterfly effect that ripples outward to […]

Perspective and progress

As the end of the year approaches, it’s a natural time to look back over the past year’s work. Did you make progress? Was the year a success? The source of our motivation has a big impact on how we perceive the year’s work. Did I achieve a financial milestone? Will I get the leadership position […]

Operations problems

A good bit of what we discuss here relates to day-to-day operations. While a lot of operations probably seems simple and obvious, it’s the number one issue I see in companies. I suspect you’ve experienced, owned or worked at a company whose operations are a disorganized mess. Common problems shouldn’t be common at all, right? […]

Where subscribers hide: Pt 2

We talked last week about the benefit of being a little flexible with subscription offerings. The payoff is adding subscribers who might otherwise fall into the gaps between your offers. A key to increasing your subscribers are making it easy to buy.  You want to make it super easy to buy. I mean E-A-S-Y. An […]

Where subscribers hide: Pt 1

Watching my wife shop / interact with salespeople is always a refresher course. Gaps in customer service & sales training / tactics always reveal themselves. This is the missing piece of “Secret Shopper” type services – no audio / video. The report is fine, but you don’t get to see and hear what happened – […]

Finish more. Then start.

Seems that everyone has a book in them. How many of these books actually escape the mind of their author? I’ve had several percolating in different stages for years. Outline. Concept. Key points. I wrote a very rough draft (isn’t that what drafts are?) years ago – for one of them. I need to get […]

Compelling reasons to buy

One of the vendors I’ve used for the last 20 years or so recently shipped a new release. With that comes a close-to-$1000 invoice. As always, the discussion in the community of users of this tool is “Should I upgrade?” Some will upgrade because they think their failure to buy will somehow cause the company […]