He could have ignored us, gone through the line, and scampered back up to his office with his lunch – but he didn’t. Despite having billion dollar things on his mind, he took the time to say hello to a wet behind the ears newbie and his grandma.
Being ghosted describes a conversation where one of the participants simply stops communicating without saying “Bye”, etc. They simply go silent, or disappear. Amazingly, the place it’s easiest to find is during job hunting (or hunting for someone to fill a position). Back in the age of the dinosaur (or at least the fax machine), […]
It’s great that you have a product that’s so good that it sells itself. That doesn’t mean you should sit on your hands & wait for business to arrive.
If I went blind, the mechanical details of my work (ie: “the how”) would change substantially.
Unfortunate KPI choices can negatively impact any department. KPIs need to make holistic sense for your business. Accountability for that starts with you.
Taking initiative only happens when your people know it’s safe to do so. If they have the tiniest inkling that taking initiative might cost them their job, many will avoid doing so.
Hire and interview well. Mentor them. Eventually you’ll have a group of people to promote from whose character cannot and will not be stained.
Never believe “It’s not personal. It’s just business”. The work of our lives is one of the most personal things we’ll do. Business is Personal.
25 years ago, I was writing some software for my father in law. Sometime during the process, my computer locked up and lost a bunch of work. The first time this happens, the experience is seared into your brain. I had to redo a bunch of work. Recoverable, but annoying. The painful process was made […]
Does your team act like they work in your industry, or do they provide service at a higher standard?