Whether you make software, grills, or campers – your development, packaging, and deployment staff will learn important lessons simply by watching a few customers unpack, assemble, & deploy your product or service.
Subtracting unimportant things from their lives creates the space that they fill with the things you think you can’t possibly make time for.
A checklist-y self-assessment tool for your small business
Everyone knows a company or family that needs some help, or has a problem to solve. People love to refer work, so make it as easy as possible to refer you – particularly when you’re the ideal match.
Where do you go to find a more diverse set of candidates for a tech job opening vs. what you might find at the standard “big” job sites? Here’s what Twitter said.
Our fear of letting go of the control that helped us get everything done when it was just us and no one else is exactly the thing that keeps us small.
On the worst day for your customers for life, what can you do to make their situation better, less frustrating, and memorable in a positive way?
He could have ignored us, gone through the line, and scampered back up to his office with his lunch – but he didn’t. Despite having billion dollar things on his mind, he took the time to say hello to a wet behind the ears newbie and his grandma.
Being ghosted describes a conversation where one of the participants simply stops communicating without saying “Bye”, etc. They simply go silent, or disappear. Amazingly, the place it’s easiest to find is during job hunting (or hunting for someone to fill a position). Back in the age of the dinosaur (or at least the fax machine), […]
It’s great that you have a product that’s so good that it sells itself. That doesn’t mean you should sit on your hands & wait for business to arrive.