Brain drain can create nightmares for small businesses as well, but you don’t need massive processes and expensive tools to tackle it.
How much of what your company does absolutely MUST be done by you? How many hours a week do you spend doing those things? What if you could do 10-20 more hours of that per month. After a few months, what if you refined that new ability three or four times? Think hard about that. […]
The fewer bodies that exist at “Hey, we’re for sale” time, the better. Most prospects won’t see them. The truly interested? They’re exactly the ones who will dig deep enough to find them – the last ones you want to give a reason to walk away.
You have to look to a prospect like the only person who really understands them & their problem. If you make them feel that way, you probably are.
You know what breeds loyalty in your customers? Knowing that there will always be a considerate well-trained expert in your store.
Can you help your customers too much? Have you ever wondered where to draw the line when providing support / customer service to your customers? Or how to react when support starts becoming the focus of every waking moment, much less the thing that wakes you up in the middle of the night? Consider the […]
It’s easy to say “hire team players”. Becoming consistently good at finding team players in a pool of candidates is the real work.
When you’re asked about selling your company, it’s often unprovoked. You haven’t listed it or said you’re ready to retire. “I’m not ready”, you might think.
Several times over the last month or so, I’ve suggested refocusing on important work. I’ve suggested paying attention to long-procrastinated tasks. There’s high value in moving on to bigger things and relieving your mind of the self-persecution of procrastination. All of this tends to demand that you do four things: Prioritize. Delegate. Outsource. Focus. We’ve […]
Your time is likely the most valuable time in the business – why waste it on tasks that can be done by someone else? That doesn’t mean that work isn’t valuable. It simply means you don’t have to be the one to do it.