It’s easy to say “hire team players”. Becoming consistently good at finding team players in a pool of candidates is the real work.
When you’re asked about selling your company, it’s often unprovoked. You haven’t listed it or said you’re ready to retire. “I’m not ready”, you might think.
Several times over the last month or so, I’ve suggested refocusing on important work. I’ve suggested paying attention to long-procrastinated tasks. There’s high value in moving on to bigger things and relieving your mind of the self-persecution of procrastination. All of this tends to demand that you do four things: Prioritize. Delegate. Outsource. Focus. We’ve […]
Your time is likely the most valuable time in the business – why waste it on tasks that can be done by someone else? That doesn’t mean that work isn’t valuable. It simply means you don’t have to be the one to do it.
This past weekend, my wife & I shared a cold one at a local brewery while discussing the shutdown. Pundits and others wave off the shutdown’s impact as “a small percentage of the Federal workforce”, as if it’s trivial. Trouble is, the headcount of furloughed Federal employees creates a butterfly effect that ripples outward to […]
As the end of the year approaches, it’s a natural time to look back over the past year’s work. Did you make progress? Was the year a success? The source of our motivation has a big impact on how we perceive the year’s work. Did I achieve a financial milestone? Will I get the leadership position […]
Not managing people (even if you have managers) is a common operations problem. How would you feel if you were hired and months later fired or disciplined with little feedback? Whether you deserved it or not (sometimes, the fired do deserve it) – most people would like to know what they did wrong. In a good […]
A good bit of what we discuss here relates to day-to-day operations. While a lot of operations probably seems simple and obvious, it’s the number one issue I see in companies. I suspect you’ve experienced, owned or worked at a company whose operations are a disorganized mess. Common problems shouldn’t be common at all, right? […]
We talked last week about the benefit of being a little flexible with subscription offerings. The payoff is adding subscribers who might otherwise fall into the gaps between your offers. A key to increasing your subscribers are making it easy to buy. You want to make it super easy to buy. I mean E-A-S-Y. An […]
Watching my wife shop / interact with salespeople is always a refresher course. Gaps in customer service & sales training / tactics always reveal themselves. This is the missing piece of “Secret Shopper” type services – no audio / video. The report is fine, but you don’t get to see and hear what happened – […]