Over the last few months, a business that I’ve frequented for more than a year has started showing signs that it’s having difficulties. Does your business show signs like that?
Last week, we discussed single points of failure, noting that eliminating them from critical systems is a management responsibility. How managers think about critical systems (and everything else) directly impacts outcomes. It isn’t about being more sophisticated or smarter than others. It’s often as simple as asking a question that no one else has the […]
Management problem: Allowing any critical system to have a single point of failure, whether the failure involves people, technology, or the owner’s health.
Brain drain can create nightmares for small businesses as well, but you don’t need massive processes and expensive tools to tackle it.
How much of what your company does absolutely MUST be done by you? How many hours a week do you spend doing those things? What if you could do 10-20 more hours of that per month. After a few months, what if you refined that new ability three or four times? Think hard about that. […]
The fewer bodies that exist at “Hey, we’re for sale” time, the better. Most prospects won’t see them. The truly interested? They’re exactly the ones who will dig deep enough to find them – the last ones you want to give a reason to walk away.
You have to look to a prospect like the only person who really understands them & their problem. If you make them feel that way, you probably are.
You know what breeds loyalty in your customers? Knowing that there will always be a considerate well-trained expert in your store.
Can you help your customers too much? Have you ever wondered where to draw the line when providing support / customer service to your customers? Or how to react when support starts becoming the focus of every waking moment, much less the thing that wakes you up in the middle of the night? Consider the […]
It’s easy to say “hire team players”. Becoming consistently good at finding team players in a pool of candidates is the real work.