Watching my wife shop / interact with salespeople is always a refresher course. Gaps in customer service & sales training / tactics always reveal themselves. This is the missing piece of “Secret Shopper” type services – no audio / video. The report is fine, but you don’t get to see and hear what happened – […]
Seems that everyone has a book in them. How many of these books actually escape the mind of their author? I’ve had several percolating in different stages for years. Outline. Concept. Key points. I wrote a very rough draft (isn’t that what drafts are?) years ago – for one of them. I need to get […]
One of the vendors I’ve used for the last 20 years or so recently shipped a new release. With that comes a close-to-$1000 invoice. As always, the discussion in the community of users of this tool is “Should I upgrade?” Some will upgrade because they think their failure to buy will somehow cause the company […]
Politics and work – do they mix well? As political communication seems to approach something resembling “say nothing or go psycho“, politics can become tougher at work. I love intelligent conversations with people I don’t (and do) agree with. But finger poking, red-faced, screaming rants? I’m gone. I’d rather watch hot dogs being made. That […]
Choose stretch goals carefully. Exceeding “redline” too long will cause damage to engines, people, relationships & before long, your company.
Delegate once you’ve hired. Let them prove they can handle the work you hired them for. Leverage the time gained on the work you’re best at.
Three hours of focus time in a single block is the same as 1 focused hour in 3 parts scattered across a single day. Or is it?
Business is hard enough without taking bad advice, particularly sarcastically bad advice like the suggestions listed here.
When we don’t take the time to learn enough about a candidate, we risk hiring badly. That can disrupt our business more than the need we’re trying to fill.
If you’re like me, you have a list of tasks that need to get done – and some of those, you’ve put off. But then, the T-Rex of efficiency, git-r-done and productivity steps into your mindset and tears the place up. For many of us, procrastination is on par with an Olympic sport, even if […]