Taking initiative only happens when your people know it’s safe to do so. If they have the tiniest inkling that taking initiative might cost them their job, many will avoid doing so.
Hire and interview well. Mentor them. Eventually you’ll have a group of people to promote from whose character cannot and will not be stained.
Never believe “It’s not personal. It’s just business”. The work of our lives is one of the most personal things we’ll do. Business is Personal.
25 years ago, I was writing some software for my father in law. Sometime during the process, my computer locked up and lost a bunch of work. The first time this happens, the experience is seared into your brain. I had to redo a bunch of work. Recoverable, but annoying. The painful process was made […]
Does your team act like they work in your industry, or do they provide service at a higher standard?
Many of the company owners I know are “one person shows”. IE: The owner does it all. Sales, marketing, product development, customer service, finance, toilet cleaning, you name it. Having been there, I know “The Struggle”. Too many things to do, and they never stop coming. How do I automate and free up some time? […]
What would happen if you took Friday off all summer? What about the following Monday? Do it strategically & your business will never be the same.
We sometimes forget when selling to people is the conversation already going on in their minds. They head to your store (or your website) to get answers, not to buy.
Over the last few months, a business that I’ve frequented for more than a year has started showing signs that it’s having difficulties. Does your business show signs like that?
Last week, we discussed single points of failure, noting that eliminating them from critical systems is a management responsibility. How managers think about critical systems (and everything else) directly impacts outcomes. It isn’t about being more sophisticated or smarter than others. It’s often as simple as asking a question that no one else has the […]