Standing out is the real work #sponsored

Note: I am blogging on behalf of Visa Business and received compensation for my time from Visa for sharing my views in this post, but the views expressed here are solely mine, not Visa’s. See full disclosure at the bottom of this post.   How do customers and prospects look at you vs. others in […]

Not on my watch!

Most everyone I’ve talked to who really cares about their work has that one thing that brings meaning, context and (as my kids used to say) “give-a-care” to the work they do. You might have heard it described as “Not on my watch”, a reference to pulling watch duty on naval ships. The best way I’ve […]

Google India knows that Business is Personal

Brilliant. What stories are you telling about your customers that can illustrate the power of the value you deliver? No matter what you do, I’ll bet you have stories to tell. When will you start sharing them?

How to create good surprises? Baby steps.

Recently, a couple of real estate transactions provoked me to write about surprises. In that piece, surprises were not a good thing. Yet sometimes, surprises are exactly what you want to deliver. So how do you decide which surprises are good and which aren’t? You need to find a difference to choose a good one – […]

Are you un-coachable? Drips might help.

Frustrated with the rate of change or accomplishment of new work in your business? I had a conversation recently that might help. Ann: Sometimes I think some of us are un-coachable. Mark: Reminds me of “When the student is ready, the teacher will appear.” It’s huge for those who teach and/or coach – you have […]

Why isn’t everyone on time?

One of the things I notice while working with clients (and being one) is that some of us are pretty good at making things hard on our customers. Hard on customers? You might be. Let’s clean up a few things so you can make it easier on them (and easier to keep them as clients). […]

Start the right things

photo credit: Marco Alioli aka Marcus 😀 A while back, a friend sent me a link to an old blog post called “30 things to stop doing to yourself“. It struck me that while the list was intended for application in your personal life, the list could also be applied to your business – with […]

Are you a drama queen?

photo credit: -Jeffrey- Dan Kennedy is known to say something to the effect of “If I wake up at 2 am thinking about you or your business, you’re in trouble.” I can relate. For me, the “are you worth it?” measuring stick is often drama-related. Drama happens. It’s part of life. On the other hand, […]

What surprises say about your business

photo credit: HÃ¥kan Dahlström What does being professional mean to you? To some, it means “Not being an amateur”. So how does the public differentiate amateurs from professionals? In some circles, money is the key. Amateurs don’t get paid, professionals do.  For example, an amateur golfer typically isn’t eligible for prize money in tournaments. Once […]

Showrooming and the sales prevention department

photo credit: mattbuchanan Last time, we discussed the often forgotten reason for showrooming that happens after price shopping: convenience and time/fuel savings. Remember Kübler-Ross’ five stages of grief? If you’ve forgotten, they are denial, anger, bargaining, depression and acceptance. When applied to showrooming, it isn’t much different. Acceptance and the clarity that accompanies it are where […]