Comments on: Sledgehammer Customer Service http://www.rescuemarketing.com/blog/2007/11/05/sledgehammer-customer-service/ Strategic, common sense marketing, operations and tech advice that will strengthen your business - today! Wed, 18 Jan 2012 23:16:11 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: WildKid http://www.rescuemarketing.com/blog/2007/11/05/sledgehammer-customer-service/comment-page-1/#comment-2307 WildKid Tue, 27 Nov 2007 10:33:48 +0000 http://www.rescuemarketing.com/blog/2007/11/05/sledgehammer-customer-service/#comment-2307 Really good and really interesting post. I expect (and other readers maybe :)) new useful posts from you! Good luck and successes in blogging! Really good and really interesting post. I expect (and other readers maybe :)) new useful posts from you!
Good luck and successes in blogging!

]]> By: Mark http://www.rescuemarketing.com/blog/2007/11/05/sledgehammer-customer-service/comment-page-1/#comment-2256 Mark Mon, 05 Nov 2007 21:38:00 +0000 http://www.rescuemarketing.com/blog/2007/11/05/sledgehammer-customer-service/#comment-2256 Absolutely, John. Thanks for telling your mud flap story:) Absolutely, John. Thanks for telling your mud flap story:)

]]> By: John Groth http://www.rescuemarketing.com/blog/2007/11/05/sledgehammer-customer-service/comment-page-1/#comment-2255 John Groth Mon, 05 Nov 2007 18:30:19 +0000 http://www.rescuemarketing.com/blog/2007/11/05/sledgehammer-customer-service/#comment-2255 To add to your sledgehammer theme. Many companies don't know the value of a customer. The bad experience on the $10 sale means they have no chance on the bigger sale later or a stream of sales. Recently, I was looking for a mud flap on a foreign SUV. New they were sold in pairs for $37. But the parts guy said he would check with the body shop and see if they had any laying around. He called me the next day, said he had the mud flap. The total cost? Zero! This guy understood customer service. Unfortunately too many organizations do not. To add to your sledgehammer theme. Many companies don’t know the value of a customer. The bad experience on the $10 sale means they have no chance on the bigger sale later or a stream of sales.

Recently, I was looking for a mud flap on a foreign SUV. New they were sold in pairs for $37. But the parts guy said he would check with the body shop and see if they had any laying around. He called me the next day, said he had the mud flap. The total cost? Zero!

This guy understood customer service. Unfortunately too many organizations do not.

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