Comments on: 2 Pizza Shops: A Shrug vs. We’re Your Personal Kitchen http://www.rescuemarketing.com/blog/2007/11/23/2-pizza-shops-a-shrug-vs-were-your-personal-kitchen/ Strategic, common sense marketing, operations and tech advice that will strengthen your business - today! Wed, 18 Jan 2012 23:16:11 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Mark http://www.rescuemarketing.com/blog/2007/11/23/2-pizza-shops-a-shrug-vs-were-your-personal-kitchen/comment-page-1/#comment-2298 Mark Sat, 24 Nov 2007 21:03:34 +0000 http://www.rescuemarketing.com/blog/2007/11/23/2-pizza-shops-a-shrug-vs-were-your-personal-kitchen/#comment-2298 Glenn, As you note, getting the customer is most often far more important than getting the sale that you're making at that moment. Ian and I will put you on our fax broadcast list once the technology is rolled out (pun intended). Glenn,

As you note, getting the customer is most often far more important than getting the sale that you’re making at that moment.

Ian and I will put you on our fax broadcast list once the technology is rolled out (pun intended).

]]> By: Glenn (Customer Service Experience) Ross http://www.rescuemarketing.com/blog/2007/11/23/2-pizza-shops-a-shrug-vs-were-your-personal-kitchen/comment-page-1/#comment-2297 Glenn (Customer Service Experience) Ross Sat, 24 Nov 2007 20:15:30 +0000 http://www.rescuemarketing.com/blog/2007/11/23/2-pizza-shops-a-shrug-vs-were-your-personal-kitchen/#comment-2297 Excellent post, as usual, Mark! I had a similar experience as a rookie manager in a mass market jewelry store. I used to view high school class ring orders as major pains because the kids took forever to figure out what they wanted and the commission was only a buck or two per sale. Then one day I realized that most kids brought one or both of their parents with them either to help them pay the deposit or look at the catalog from which they had made their selection. CLICK! The light went on. I tried to teach my staff to make a good impression with the parents because many of them did not have a "regular" jewelry store. I started picking up the parents as customers thanks to my change in attitude. BTW, I have to say Ian's comment and your reply made me laugh out loud. Regards, Glenn Excellent post, as usual, Mark! I had a similar experience as a rookie manager in a mass market jewelry store. I used to view high school class ring orders as major pains because the kids took forever to figure out what they wanted and the commission was only a buck or two per sale. Then one day I realized that most kids brought one or both of their parents with them either to help them pay the deposit or look at the catalog from which they had made their selection. CLICK! The light went on. I tried to teach my staff to make a good impression with the parents because many of them did not have a “regular” jewelry store. I started picking up the parents as customers thanks to my change in attitude.

BTW, I have to say Ian’s comment and your reply made me laugh out loud.

Regards,

Glenn

]]> By: Mark http://www.rescuemarketing.com/blog/2007/11/23/2-pizza-shops-a-shrug-vs-were-your-personal-kitchen/comment-page-1/#comment-2296 Mark Fri, 23 Nov 2007 21:12:48 +0000 http://www.rescuemarketing.com/blog/2007/11/23/2-pizza-shops-a-shrug-vs-were-your-personal-kitchen/#comment-2296 Ian, maybe HP is working on that for 2008. It's all about broadband capacity and the flux capacitor:) Ian, maybe HP is working on that for 2008. It’s all about broadband capacity and the flux capacitor:)

]]> By: Ian http://www.rescuemarketing.com/blog/2007/11/23/2-pizza-shops-a-shrug-vs-were-your-personal-kitchen/comment-page-1/#comment-2295 Ian Fri, 23 Nov 2007 21:09:00 +0000 http://www.rescuemarketing.com/blog/2007/11/23/2-pizza-shops-a-shrug-vs-were-your-personal-kitchen/#comment-2295 Can't you fax pizza? I'm pretty sure that our all-in-one has that feature. Can’t you fax pizza? I’m pretty sure that our all-in-one has that feature.

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