http://www.rescuemarketing.com/blog/2008/01/20/thinking-like-a-geek-bad-idea-in-thinkgeeks-case/ Strategic, common sense marketing, operations and tech advice that will strengthen your business - today! Wed, 17 Mar 2010 00:51:24 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.rescuemarketing.com/blog/2008/01/20/thinking-like-a-geek-bad-idea-in-thinkgeeks-case/comment-page-1/#comment-2425 Jen Frazier Mon, 21 Jan 2008 16:35:10 +0000 http://www.rescuemarketing.com/blog/2008/01/20/thinking-like-a-geek-bad-idea-in-thinkgeeks-case/#comment-2425 Hmm, I guess the fact that we posted explanations and apologies in Matt's blog and emailed him as well didn't make it onto the radar. :-/ I'd love some advice on how you might recommend going about making right on this kind of situation. We *really* want our customers to be happy, so that's why we posted a comment and emailed Matt, but I don't think anybody has noticed it, so I'm afraid that the incorrect perception that we don't care about our customers might persist! Got any suggestions? We want feedback, so your help is appreciated. Feel free to email me directly at jen at my domain. Thanks! Hmm, I guess the fact that we posted explanations and apologies in Matt’s blog and emailed him as well didn’t make it onto the radar. :-/ I’d love some advice on how you might recommend going about making right on this kind of situation. We *really* want our customers to be happy, so that’s why we posted a comment and emailed Matt, but I don’t think anybody has noticed it, so I’m afraid that the incorrect perception that we don’t care about our customers might persist! Got any suggestions? We want feedback, so your help is appreciated. Feel free to email me directly at jen at my domain. Thanks!

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