Customer service: Why your business should be using social media

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We’ve talked about the use of Twitter and other social media / Web 2.0 stuff for your business in the past, mostly surrounding customer service, communications and broadcast of new info.

I noticed this post (don’t recall where - probably Twitter) and thought it offered another great explanation of customer service uses for social media.

As a result, Jason’s comments are today’s guest post: The canary in the customer service coal mine. Perfect.

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Tagged as: business, customer retention, Customer service, Management, Small Business