Comments on: Role reversal: Use it when crafting a product, service, story or ad http://www.rescuemarketing.com/blog/2008/11/27/big-brothers-big-sisters/ Strategic, common sense marketing, operations and tech advice that will strengthen your business - today! Wed, 17 Mar 2010 00:51:24 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Russ http://www.rescuemarketing.com/blog/2008/11/27/big-brothers-big-sisters/comment-page-1/#comment-3331 Russ Fri, 28 Nov 2008 13:38:12 +0000 http://www.rescuemarketing.com/blog/?p=1359#comment-3331 Excellent! I remember one particular difficult client that I needed them to test some software I wrote for them. When I mean "difficult" I don't mean they were not good clients, they were just horrible at testing stuff. Bug reports like "It did not work" and "This sucks". That certainly gives me exactly what I needed to go out and address deficit code. I pleaded, instructed them, issued strong letters, nothing worked. Finally with nothing left to lose I said the following at a meeting: "Please consider the sanity of your poor developer!" I had nothing but usable bug reports ever since and the project completed more or less on time and on budget. Excellent! I remember one particular difficult client that I needed them to test some software I wrote for them. When I mean “difficult” I don’t mean they were not good clients, they were just horrible at testing stuff. Bug reports like “It did not work” and “This sucks”. That certainly gives me exactly what I needed to go out and address deficit code.

I pleaded, instructed them, issued strong letters, nothing worked. Finally with nothing left to lose I said the following at a meeting:

“Please consider the sanity of your poor developer!”

I had nothing but usable bug reports ever since and the project completed more or less on time and on budget.

]]>