http://www.rescuemarketing.com/blog/2008/12/07/ignore-your-customers/ Strategic, common sense marketing, operations and tech advice that will strengthen your business - today! Wed, 18 Jan 2012 23:16:11 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.rescuemarketing.com/blog/2008/12/07/ignore-your-customers/comment-page-1/#comment-3407 Curious Cat Management Improvement Blog Mon, 08 Dec 2008 22:58:06 +0000 http://www.rescuemarketing.com/blog/?p=1373#comment-3407 It is true, customer focus is key. So many companies act like customers are just there to provide the company income. You have to instead view your job as providing customers a great value and service. Amazon does this very well. It is one reason I continue to think their auction model still has potential. They have not been very successful yet but as long as they keep trying over the long term I think they can be - and eBay is making it much easier for them to succeed. It is true, customer focus is key. So many companies act like customers are just there to provide the company income. You have to instead view your job as providing customers a great value and service. Amazon does this very well. It is one reason I continue to think their auction model still has potential. They have not been very successful yet but as long as they keep trying over the long term I think they can be – and eBay is making it much easier for them to succeed.

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