Comments on: Ron Clark: Everything we do is personal

By: Neuroscience

Neuroscience — Fri, 10 Apr 2009 21:30:21 +0000

First of all I could never imagine myself being a teacher and I respect those that put in the effort day after day educating our children. Secondly, well put, relationship development is what its all about these days. Although, I still see many companies still giving the effort to build relationships with their customers and all I can do it shake my head.

By: Mark

Mark — Fri, 10 Apr 2009 17:06:57 +0000

No doubt about it, Paul. It absolutely is about customer relations.

By: DS Trout Fly Patterns

DS Trout Fly Patterns — Fri, 10 Apr 2009 16:43:00 +0000

Really, I think you are talking about customer service and customer relations. Maybe it's my generation, but I prefer to deal with people in a business environment informally. First names are always prefered. I don't mind paying a little more (or dealing with a problem as a customer) if I feel I am valuable to someone else's business. If their employees couldn't give a rat's arse, then they don't get my business. DS Trout Fly Patternss last blog post..The Pheasant Tail Nymph

By: Mark

Mark — Fri, 10 Apr 2009 14:47:58 +0000

Kathleen,

Looks like Adrian has a new site (at least one). See http://www.carminecoyote.com/

By: Mark

Mark — Fri, 10 Apr 2009 14:46:32 +0000

Thanks Kathleen, Ill have to see if I can chase down his material.

It first came to me from two people saying “It’s not personal, it’s just business”.

First, Trump. What he means is that he makes decisions for strategic reasons, not personal ones – but it just doesn’t come out that way.

Second, someone actually said it to my face during a business conversation – and they meant it exactly as stated.

Imagine someone saying “You suck, but hey, it’s not personal”

By: Kathleen

Kathleen — Fri, 10 Apr 2009 14:39:41 +0000

As far as I can tell, it was Adrian Savage (The Coyote Within, now defunct) who popularized the idea that business is personal. This quote of his has stayed with me over the years:

But it is personal. It’s all personal. Every choice you make is personal, because you’re a person doing it. Nobody can walk away from responsibility in that way.

He had a lot of great content, tragic his site is no longer published. Accountability and responsibility of business leadership were his hallmarks.

By: Barbara Ling, Virtual Coach

Barbara Ling, Virtual Coach — Fri, 10 Apr 2009 12:18:36 +0000

I really like how you emphasize that it's obvious your name is on the package, so you'd think the drivers would call you by name. Yet another example of such a small thing that can make such a big difference! Barbara Ling, Virtual Coachs last blog post..Beefing up signup rates, Medieval Times Discounts, Liberty Science Center and more