Comments on: Little things sell big things

By: stearns and foster mattresses

stearns and foster mattresses — Tue, 21 Jul 2009 21:22:36 +0000

I enjoyed reading this one as well. More and more companies are realizing that we (consumers) value good customer service very highly and they are learning to accommodate that. But there are still even more businesses that have not yet made this realization or simply don’t care. Those are the ones that are the most likely to lose customers as we shift to expecting great service all the time rather than just finding it a nice rarity when we get it. -Fujita

By: Mark

Mark — Tue, 21 Jul 2009 01:10:37 +0000

Thanks Matthew. Reminding ourselves and others about that last transaction is kinda important – especially when *we’re* the last transaction :)

By: MatthewRayScott (Matthew Ray Scott)

MatthewRayScott (Matthew Ray Scott) — Mon, 20 Jul 2009 23:52:01 +0000

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Mark reminds us Little things, sell big things. [link to post]

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By: Matthew Ray Scott

Matthew Ray Scott — Mon, 20 Jul 2009 23:45:42 +0000

Mark, I sure enjoyed this post. We spend our time working with local small business owners and professional service firms equipping them to understand that there is no such thing as either an off-line or on-line business. Reading the part about the old-school catalog makes me shutter as it should encourage local small biz owners to gain a competitive advantage. And thanks for reminding us that "we are only as good as our last transaction." Matthew Ray Scotts last blog post..Sell the Click

By: TrueSmallBiz (True Small Business)

TrueSmallBiz (True Small Business) — Fri, 17 Jul 2009 12:12:16 +0000

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Little things sell big things [link to post]

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