Business is Personal

If you’re new here, you may want to subscribe to my RSS feed. If you prefer email notifications when I update the blog, you can subscribe to blog post announcement emails using the form right over there -> Thanks for visiting!Yesterday, I received an email from someone whose clients are video stores. Because they […]

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They could have sulked.
They could have sued.
They could have said “No comment.”
They could have done absolutely nothing, and likely would have paid the price quietly, possibly for years with some customers.

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In the midst of conversation about change (hard to avoid that word these days), the “kings” of business came to mind.
Names like Woolworth, Sears, Wal-Mart, Barnes and Noble. Technologies like fax, Palm Pilot, Walkman and Yahoo.

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The news is full of stories talking about the things businesses are doing to try and get their paws on your U.S. Federal tax rebate check.
Wal-Mart is cashing the Federal tax rebate checks for free, making it easy to spend the money in their store.

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Back in January, Denny Hatch was discussing some emails he received: some personalized, some not.

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Regular readers of this blog have probably figured out that I’m not all that impressed with Starbucks, especially when compared to local coffee shops that get it (much less the ones that don’t burn their beans). This time, I actually have a kind word for the corporate coffee monolith.

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Just rolled back in from the Billings coaching group meeting and noticed that the big news was about General Electric (GE) missing analyst predictions and that it has driven the stock market down 250 points.
But something else caught my eye. An impressive feature of this MSNBC news page.
A Scottrade ad, of all things.
Notice 2 things:

This […]

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photo credit: cindiann
About 5pm Eastern late night, I received a note via my contact page from Amazon’s Drew Herdener. I appreciate that Drew (ie: his assistant) went to the trouble to chase this post down, much less to respond (Business is) Personal-ly:) Of course, an identical note was sent to others, including Writer’s Weekly, […]

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No, I don’t mean the collapse of the global economy, oil prices over $150 a barrel, or even worse, Starbucks closing for three hours.
I mean truly disruptive things in your business. The easy example is fuel.
Increased fuel prices are similarly disruptive to a multitude of businesses, but that has been analyzed to death so I’ll […]

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Last week, I tossed OSI Restaurant Partners on the barbie (sorry, that just had to be said) for their new policy of charging their servers for the merchant fee portion of their tips when tips are paid via credit card.
I think I was pretty clear on how bad a decision I felt this was, despite […]

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