Archive for 'Customer service'
Your clients have better things to do
If you’re new here, you may want to subscribe to my RSS feed. If you prefer email notifications when I update the blog, you can subscribe to blog post announcement emails using the form right over there -> Thanks for visiting!While I never met Bruce Barrington, one of the reasons I really admire him […]
Popularity: 3%
Posted: May 12th, 2008 under Customer service, Management, Productivity.
Comments: none
Papa John’s isn’t a Crybaby
They could have sulked.
They could have sued.
They could have said “No comment.”
They could have done absolutely nothing, and likely would have paid the price quietly, possibly for years with some customers.
Popularity: 20%
Posted: May 8th, 2008 under Competition, Corporate America, Creativity, Customer service, Management, Small Business.
Comments: 1
Attention to the little things pays small business dividends
A reader sent me a copy of an email that he received early last month from Mercedes (click the image to read it - it’s too wide for this text area)
Attention to detail. Even the little things that might make your client late for an appointment, important meeting or family event - are clearly important […]
Popularity: 15%
Posted: May 8th, 2008 under Competition, Customer service, Email marketing, Marketing, Mercedes, Positioning, Small Business, Technology.
Comments: none
Going a step past ordinary
photo credit: TanjaN1
Today’s guest post is (again) from Church of the Customer, where Jackie is talking about a recent dress shopping experience at J. Crew.
Whether you are a retailer or not, how can you use what she experienced in your business?
Popularity: 23%Share This
If you enjoyed this post, why not subscribe to my RSS feed […]
Popularity: 23%
Posted: May 3rd, 2008 under Customer service, Employees, Retail, Small Business.
Comments: none
Does your small business send personal emails?
Back in January, Denny Hatch was discussing some emails he received: some personalized, some not.
Popularity: 31%
Posted: April 29th, 2008 under Automation, Corporate America, Customer service, Direct Mail, ECommerce, Email marketing, Marketing, Small Business, Software, Technology.
Comments: 3
How have fuel prices changed your customers’ behavior?
Since I work out of a home office, I don’t spend all that much time on the road. Good thing.
As a result, I don’t have to fill up the Suburban too often. It’s great for hauling around a big pile of Scouts and their camping gear, but lousy at efficient travel for me and the […]
Popularity: 33%
Posted: April 22nd, 2008 under Automation, Competition, Customer service, Management, Productivity, Technology.
Comments: none
The Pope and Seth Godin
photo credit: keela84
Today’s guest post is from Seth Godin, who as usual, hits the nail on the head about how to deliver quality to your clients - while talking about the Pope’s visit to your place of business. Or not.
http://sethgodin.typepad.com/seths_blog/2008/04/the-pope-is-com.html
Popularity: 34%Share This
If you enjoyed this post, why not subscribe to my RSS feed or […]
Popularity: 34%
Posted: April 19th, 2008 under Competition, Customer service, Employees, Management, Marketing, Motivation.
Comments: none
Twitter for business: Does it make sense, or is it just another time vampire?
Popularity: 49%
Posted: April 13th, 2008 under Advertising, Automation, Blogging, Competition, Customer service, ECommerce, Internet marketing, Social Media, Technology, Twitter, Web 2.0.
Comments: none
Quality: As your small business grows, it’s more critical
photo credit: Hamed Saber
Have you ever been 1 in a million? If so, you’re one of those hypothetical software bugs that programmers talk about as they work on a routine that processes transactional data in a new system.
During that conversation, the pragmatist in the group mentions the possibility of a problem with the programming […]
Popularity: 39%
Posted: April 9th, 2008 under Competition, Customer service, Management, Marketing, Strategy.
Comments: none
Microsoft’s “apology” to XBox owner, a good lesson
photo credit: Spoon Monkey
As I’ve mentioned before, how you recover from a stumble is sometimes more indicative of a good business than the fact that you stumbled.
Today’s guest post is really just a news story about a now-happy guy whose treasured XBox360 had been ruined by someone who thought they were just being helpful, […]
Popularity: 50%
Posted: April 5th, 2008 under Customer service, Microsoft, Public Relations, Small Business.
Comments: 5
