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Mercedes

Attention to the little things pays small business dividends

by Mark on May 8, 2008

A reader sent me a copy of an email that he received early last month from Mercedes (click the image to read it - it’s too wide for this text area)

merc1.jpg

Attention to detail. Even the little things that might make your client late for an appointment, important meeting or family event - are clearly important to this auto dealer.

I know, you’re thinking this is a simple thing, perhaps even automated. You’re right - yet they still made the effort to do it. Just…in…case.

Did your auto dealership contact you when the time changed? When your vehicle had a recall? Or just to make sure that your vehicle was tuned up and getting the best mileage possible given the price of fuel? Or did they contact you at all?

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