We’ve talked about the use of Twitter and other social media / Web 2.0 stuff for your business in the past, mostly surrounding customer service, communications and broadcast of new info.
I noticed this post (don’t recall where – probably Twitter) and thought it offered another great explanation of customer service uses for social media.
As a result, Jason’s comments are today’s guest post: The canary in the customer service coal mine. Perfect.
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Mark -
Thanks very much for the link. Honored to be included. I have some more stuff coming on social media and customer service. Stay tuned.
All the best,
Jason Baer
Convince & Convert
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