Consistent communication is essential

Tomorrow’s post is in part about consistent communication, so this catch by Kelly Kautz about 2 tweets from Delta this weekend seems like a good intro. When your message is not consistent, you can expect the unhappy reactions found in the comments to that tweet. Communicating while considering the conversation going on in the minds of your clientele […]

How to break a business coma

photo credit: US Army Africa We talk about a wide array of business topics/suggestions here at Business is Personal. Occasionally, I get emails asking how to get all of these things done in a state of overwhelm. It’s an easy problem to have. You have plenty of ideas and read the things I and others […]

One guy and 12 minutes to a lifelong customer @SouthwestAir

photo credit: kevindooley Not long ago, a little boy was murdered. Soon after, his grandpa was traveling to see his little 3 year old grandson one last time. He was running for the plane, desperately late despite getting to the airport several hours before departure. After two hours of standing in line, pleading with TSA […]

Groping for opportunity – a gift from the #TSA

photo credit: Nicholas_T Much noise has been made of the mess that has become airport security. The recent introduction of TSA’s high resolution body scanners and the “pat downs” (formerly known as “getting to second base”) have stirred up a hornet’s nest of grass roots discontent. As you might expect, there has been much hand-wringing […]

Quaint is no substitute for quality

Recently, I’ve spent some time on Amtrak. It’s easy to compare the differences between train and air travel. Speed and cost are the really obvious ones and they remind me of the old consultant’s saw: “Quality, Speed or Price, choose any two.” Meaning, of course, that you can choose 2 of those, but the 3rd […]

Be employable

Yes, that’s a baby with a bong. I’ll get to that shortly. I spend 99.9% of my time here writing things aimed at employers/business owners, but today this one is for the employees and those who would like to be employed. Lately, I’ve noticed a few things that make it not all that surprising that […]

Leverage your strengths

Today’s guest post is from Freight Dawg (gotta like that name), who writes about Southwest Airlines’ free baggage policy. An additional thought to take away from this: Leverage your strengths. Home run hitters don’t work on their pitching. They work on their hitting.

Focus on their burden, not yours

photo credit: Scott Ableman A couple of weeks back, there was a bit of a fuss about United Airlines kicking people off an overweight plane based on the fare they paid. As the discussion (and the comments) run their course in this story, there were a number of suggestions on how to choose which passengers […]

A bus of a different color

photo credit: laffy4k When I say “bus travel”, I’m guessing that many / some / most of you think of things on this list (and maybe some others): Greyhound (et al) Tour buses full of senior citizens A noisy school bus full of kids people of lesser means panhandlers bus terminals when will it arrive? […]

Hold that plane

photo credit: Unhindered by Talent Something amazing happened to me during my trip to Vegas late last month: An airline exceeded my expectations. “Exceeded” is a bit of a misnomer because my expectations are so low with airlines in general, but the fact is that they treated me like I would expect to be treated. […]