Your town can fuel the rise of two pizza teams

Last time, I noted that Amazon received no HQ2 (second Amazon global headquarters location) proposals from communities in a number of rural states. At the time, I noted that the decision to pass on that opportunity was a well-considered choice. More importantly, I asked the following question: What would the impact be if your community had […]

Accelerated change redefines your market

Last month, Harvard Business Review’s Brad Power wrote a short piece about something software people have known for years, even if they ignore it: The rate of change is accelerating. http://blogs.hbr.org/2014/06/how-the-software-industry-redefines-product-management/ An excerpt from Power’s piece: I spoke with Andy Singleton, CEO of Assembla, a firm that helps software development teams build software faster. He told me […]

Doing ahead, not just thinking ahead

Quite often, I talk with business owners about thinking ahead. Something that happened yesterday tells me that I need to change my terminology to “Doing ahead.” Why the change? Primarily, I’m concerned that small businesses are thinking ahead, but stopping there. Thinking ahead discussions often include strategic thoughts of putting yourself out of business by […]

Are you being showroomed?

photo credit: DaveLawler If you have a retail store, you’ve almost certainly had people showrooming in your store. If you haven’t heard the term,”showrooming” can be summarized as “shopping at local stores to check out an item before buying online.” Showrooming takes different forms and includes: Price checking items on the internet while walking through […]

The Amazon Prime Directive

photo credit: mendhak What did you learn from – and change in your business – after Amazon launched Amazon Prime? If you aren’t aware, Amazon Prime is a membership-based service that provides access to Amazon video-on-demand and free Kindle books from the Kindle lending library – but more importantly, it upgrades all purchases to from […]

What isn’t Amazon going to change?

photo credit: Pink Sherbet Photography During Amazon Web Services’ (AWS) November re:Invent conference, there were a number of interesting talks. Psst…Don’t run away, not-interested-in-technology folks, this is barely about tech if you look closely. I got the most out of the sessions centered around the strategic design decisions that Amazon.com (an AWS customer) and other […]

Rather than sweep, eliminate the source of dirt

photo credit: kevin dooley During the Amazon Web Services (AWS) Re:Invent conference‘s “fireside chat” with Jeff Bezos, he told a story about during a professional development session where he (like all senior Amazon management) spent two days on the Amazon customer service call center staff. Stop for just a minute. If your business is small […]

How to keep cloud service failures from affecting your business

photo credit: kevin dooley You look at those prices for Amazon cloud services and think you’re getting a deal. Fact is, you are. You’re hiring a professional staff to run your systems in a very-high-quality environment and paying little for it. But are you using these cloud services in a way that protects your business? […]

Out of Stock

photo credit: Zigar When your store is out of stock on an item…what does your staff do and say? When I was out of state not long ago, I looked around for a pair of light hikers for everyday wear. I knew exactly what I wanted right down to the model name. I visited a […]

Your customers are already trained to share. Help them.

Have you noticed what happens when you add an item to your Amazon wish list? Three tabs appear on the right side of the “We just added this to your wish list page”. This tab is ready-made for a Facebook post with just one click. There’s a link to the book, a brief summary of […]