The danger of detachment

Events in the world have been more frustrating than usual for a while. I hadn’t managed to put a finger on what’s different, until recently. Some people would say “it’s the left“. Others will claim “it’s the right“. While the reality is a mix of both, that’s not what I’m referring to. Some would suggest […]

Quality management’s slow ROI

We talk about numbers, metrics, & dashboards from time to time. One of the more difficult things to measure, much less manage, is quality. Is there a single measure? Some might suggest Net Promoter Score as an ideal single measure. NPS ranges from -100 to 100. It represents the willingness of a company’s customers to […]

“Sink or Swim” is not training

Pentagon Secretary Rumsfeld once said “…you go to war with the army you have, not the army you might want or wish to have at a later time.” He wasn’t referring to the Army personnel, or to their level of training, but to the number of Humvees that were not armored and therefore prepared for […]

The Value of Trust

In personal relationships, trust is something we generally have a handle on. We know whether or not to trust a family member or friend (and how much) based on their behavior over time. In a business environment, things may not be that simple. Think about it… If you have employees, do you trust them? If […]

Three things or seventy three

How many projects does your company focus on at a time? For many companies, the number of active projects is often related to team size. How do you control, or at least manage this? What does that process look like? Do you use a tool, software, a manager, or something else? The benefits of keeping […]

Teamwork means… what?

Teamwork has been on my mind a bit lately, so I thought I’d organize a few thoughts along those lines. Trust is leadership is influence “Every day of your life, people are doing a credit check on you…your trust” – Rick Warren People learn to trust you when you are predictable. When they can predict […]

Protecting your business

Business owners protect their business by reducing risk, managing cash flow, getting appropriate legal advice and insuring their people and assets properly. Most businesses decide to check out motor trade insurance instant online quotes and look for the company that suits them. The thing is, you can do those all things properly and still leave […]

Culture defines who has your team’s back

How tight is your staff? What’s the culture of the team? Do they trust one another? Do they trust you? Do your employees know you have their back? Do they know their peers have their back? Can everyone on your team depend on the processes, systems and people involved in your business? If you said […]

Making employees feel safe

Gary Vaynerchuk make a safety comment in a video I was watching the other day that struck me to the core. It made perfect sense but I hadn’t really thought about it from quite the angle he came from. While I’ve always tried to listen more than I speak (thanks Dad) as well as “praise […]

Beware national distraction season

National distraction season is upon us. Are you ready? No, I’m not talking about bowhunting season. Work is a distraction from bow season, not the other way around, right? Seriously though – I’m referring to election / political season and the drama it brings to the workplace. Last time, we discussed in general terms some […]