What’s your secret?

Has anyone ever asked you what your secret is? It’s kind of like being asked about your superpower. It goes something like this: “Wow. That’s really something. I could never do that. (pause while they work up to asking….) What’s your secret?”  I’m guessing this happens to you right after you’ve done something that you’ve […]

The forgotten 25% – will they be your customers?

photo credit: Ian Sane On average, 25% of US students drop out of high school. I have little tolerance for “being average”, mostly because little changes have a way of propelling you well above average. It isn’t that average is bad, but remember that average is like scoring 50th percentile on a test – half […]

On Change and Becoming a Leader

photo credit: ansik Not often do I post two guest posts in the same day, but this one can’t wait. The education-related portion of Steps Toward Becoming a Technology Leader: Advice to School Administrators is what originally caught my eye, but the root of the discussion has applications in every business, if not every life. […]

Maker, Taker, Patriot.

photo credit: Michel Filion Wall Street Journal senior economist Stephen Moore recently wrote a column about “takers and makers“, revealing that “More Americans work for the government than work in construction, farming, fishing, forestry, manufacturing, mining and utilities combined.” Twice as many people (22.5 million) work in government than in manufacturing (11.5 milion). Upon hearing this, […]

Goldman does something right

photo credit: Tambako the Jaguar Today’s guest post is from the Long Beach Press-Telegram. Goldman’s gotten a lot of bad press over the last few years, and deservedly so. This time, they’ve done some good for small businesses. Check it out.

Are you measuring the future or the past?

photo credit: cyberuly Recently, I’ve found myself involved in a multitude of conversations about community benefit organizations and education. Something Hildy said reminded me that I need to discuss running those two entities “like a business”. One of the first things that you hear from business people after a story in the news about a […]

iPads for business? Yes. Start now.

photo credit: lovelypetal Trust me on this. Your business needs an iPad. I know what you’re thinking. It goes something like this: Why does this Apple fanboy think I need this thing? It’s just like a dinky little laptop with no keyboard. I can’t even plug my USB thumb drive into it. There’s no camera. […]

China, India, Microsoft and Apple: What they do isn’t FAIR!

photo credit: Meanest Indian Yesterday, we talked about fierce competition from other places and other businesses, as well as doing your homework. At the end of the day, all things pointed to a single bottom line: What has happened to our business(es) and thus to our communities is JUST NOT FAIR. If Pittsburgh’s businesses have […]

Why are you leaving money on the table?

photo credit: Phil Romans If you’ve ever coached a kid’s little league baseball team, you know that you might spend a lot of time at first reminding players to take the bat off of their shoulder. When you stand up to bat, you just won’t be ready unless you’ve got the bat back and ready […]

Selling the unsellable

photo credit: striatic Adelaide, a Charlotte ticket agent with Delta Airlines, had undoubtedly heard similar passenger comments hundreds if not thousands of times. “$15 a bag and $40 for two? What’s with that?” She handled it well, including laughing at the ( joking) speculation by other passengers that all the luggage fees go to her […]