Being ghosted describes a conversation where one of the participants simply stops communicating without saying “Bye”, etc. They simply go silent, or disappear. Amazingly, the place it’s easiest to find is during job hunting (or hunting for someone to fill a position). Back in the age of the dinosaur (or at least the fax machine), […]
Unfortunate KPI choices can negatively impact any department. KPIs need to make holistic sense for your business. Accountability for that starts with you.
Taking initiative only happens when your people know it’s safe to do so. If they have the tiniest inkling that taking initiative might cost them their job, many will avoid doing so.
Never believe “It’s not personal. It’s just business”. The work of our lives is one of the most personal things we’ll do. Business is Personal.
Does your team act like they work in your industry, or do they provide service at a higher standard?
Brain drain can create nightmares for small businesses as well, but you don’t need massive processes and expensive tools to tackle it.
The fewer bodies that exist at “Hey, we’re for sale” time, the better. Most prospects won’t see them. The truly interested? They’re exactly the ones who will dig deep enough to find them – the last ones you want to give a reason to walk away.
You know what breeds loyalty in your customers? Knowing that there will always be a considerate well-trained expert in your store.
It’s easy to say “hire team players”. Becoming consistently good at finding team players in a pool of candidates is the real work.
This past weekend, my wife & I shared a cold one at a local brewery while discussing the shutdown. Pundits and others wave off the shutdown’s impact as “a small percentage of the Federal workforce”, as if it’s trivial. Trouble is, the headcount of furloughed Federal employees creates a butterfly effect that ripples outward to […]