You know what breeds loyalty in your customers? Knowing that there will always be a considerate well-trained expert in your store.
It’s easy to say “hire team players”. Becoming consistently good at finding team players in a pool of candidates is the real work.
This past weekend, my wife & I shared a cold one at a local brewery while discussing the shutdown. Pundits and others wave off the shutdown’s impact as “a small percentage of the Federal workforce”, as if it’s trivial. Trouble is, the headcount of furloughed Federal employees creates a butterfly effect that ripples outward to […]
As the end of the year approaches, it’s a natural time to look back over the past year’s work. Did you make progress? Was the year a success? The source of our motivation has a big impact on how we perceive the year’s work. Did I achieve a financial milestone? Will I get the leadership position […]
Not managing people (even if you have managers) is a common operations problem. How would you feel if you were hired and months later fired or disciplined with little feedback? Whether you deserved it or not (sometimes, the fired do deserve it) – most people would like to know what they did wrong. In a good […]
A good bit of what we discuss here relates to day-to-day operations. While a lot of operations probably seems simple and obvious, it’s the number one issue I see in companies. I suspect you’ve experienced, owned or worked at a company whose operations are a disorganized mess. Common problems shouldn’t be common at all, right? […]
Seems that everyone has a book in them. How many of these books actually escape the mind of their author? I’ve had several percolating in different stages for years. Outline. Concept. Key points. I wrote a very rough draft (isn’t that what drafts are?) years ago – for one of them. I need to get […]
Politics and work – do they mix well? As political communication seems to approach something resembling “say nothing or go psycho“, politics can become tougher at work. I love intelligent conversations with people I don’t (and do) agree with. But finger poking, red-faced, screaming rants? I’m gone. I’d rather watch hot dogs being made. That […]
Choose stretch goals carefully. Exceeding “redline” too long will cause damage to engines, people, relationships & before long, your company.
Delegate once you’ve hired. Let them prove they can handle the work you hired them for. Leverage the time gained on the work you’re best at.