The ingredients of effective criticism

Today we’re going to use a common political event (and some football) to discuss the effective delivery of criticism. Recently a new candidate joined a local political race. The new candidate’s campaign has spent plenty of time pointing out things that are broke, need attention, or didn’t go well. That doesn’t mean the candidate has […]

Raise productivity by lowering cognitive load

Are you trying to figure out how to help your team become more productive? Traditional efforts to raise productivity will help, but are they enough? At some point, you’ll find that the law of diminishing returns will take over. Rather than give up, you & your team need to reassess the team’s workload and how […]

Sustainable revenue demands leadership

Recently, an employee of a tool company publicly commented (in a snarky way) about another vendor in their market. The target of his remarks isn’t a competitor. They create tools which complement what’s created by tools sold by the company that the snarky guy works for. Do employees who publicly snark about a vendor (or […]

Work, Caring, and Filtering Employers

While last week’s “don’t work and don’t care” piece was inspired by comments about millennial workers, those “tests” evaluate things important about all prospective employees. Yet there’s more. One non-millennial responded: “Saw your blog post. Filtering employees is only part of the problem. The other side of the coin is filtering employers.” Exactly. So how […]

They don’t want to work & they don’t care like I do

Human resources. Human capital. Two terms that I really don’t care much for (especially the latter one), yet they attempt to describe what is usually the most important part of your business: employees. You might think your customers / clients are the most important part of your business, but without good employees who want to […]

“Sink or Swim” is not training

Pentagon Secretary Rumsfeld once said “…you go to war with the army you have, not the army you might want or wish to have at a later time.” He wasn’t referring to the Army personnel, or to their level of training, but to the number of Humvees that were not armored and therefore prepared for […]

The Value of Trust

In personal relationships, trust is something we generally have a handle on. We know whether or not to trust a family member or friend (and how much) based on their behavior over time. In a business environment, things may not be that simple. Think about it… If you have employees, do you trust them? If […]

Being prepared for employee turnover

There’s an old saying that you’ve probably heard about employee training. “What if I pay to train these people and they leave?”, the short-sighted one asks. “What if you don’t train them and they stay?”, responds the sage. One of the most expensive activities your business can experience is employee turnover. When employees leave, a […]

Consistency vs. inconsistency

Consistent behavior, delivered consistently, is looked upon by your clients as a good thing. Even if your consistent behavior is patently customer antagonistic (yes – such companies do exist), at the least, the customers who continue to tolerate such behavior will know what to expect from you. On the other hand, inconsistent behavior consistently drives […]

What halftime advice would you give your staff?

If you look back at recent comeback victories in sports, you have to wonder about the halftime advice those teams received. In Super Bowl 51, the Patriots were down 21-3, yet came back to win. The second half performance of both teams looked nothing like their performance in the first half. What did it take […]