Can you really reserve the right to refuse service?

With the recent same-sex marriage ruling in California, more and more businesses are going to be faced with making serious, perhaps business/life-altering decisions about their operations – assuming they haven’t already. One excellent example is the case of New Mexico wedding photographers who refused to photograph a same-sex commitment ceremony in 2006. Earlier this year, […]

Learning from Google

Today’s guest post is a brief story in Baseline magazine about how Google treats their employees. Unless you work in an IT shop (ie: a geeky guy like me), you probably haven’t read Baseline, but I highly recommend it. It was the source of the excellent coverage of the Delta Nervous System years ago that […]

Do you send the wrong unspoken messages to clients?

What message do you send to clients when you have a live sales chat feature on your website, but no live support chat? It says to me that I am not as important after the sale as I am before the sale, which is exactly how I felt today when visiting a website whose service […]

Is your business more dangerous when injured?

An injured animal is typically a dangerous thing, especially if it’s a sizable creature. It’s especially so as they age, as they are wiser and less likely to make a mistake that will cost them dearly. This is especially so when the animal is Tiger Woods. All day long, despite an injury, despite little stumbles […]

Firing a client

I had dinner with a client night before last and that topic was one of the things we very much agree on – when to send a client along to another vendor. His story was not unusual. You’ve all probably had it happen to you in one form or another. A new client left voice […]

Operations and Details: Why you need a passion for crossing the T and dotting the I

One of the very few troubling things about living in a small town or a rural area is that sometimes, not all that often, but sometimes (yeah, I repeat myself), you find yourself “forced” to use a vendor that drives you crazy. Because of what appears to be a lack of passion about operations and […]

Hiring staff to help with marketing? Start them off with these business books.

Over the weekend, one of my readers emailed and asked this very smart question: We are hiring someone “green” to do marketing for us in about a month. I thought that starting someone from the ground up would be a good way to build someone’s skills for our business and not have to pay a […]

The Pope and Seth Godin

photo credit: keela84 Today’s guest post is from Seth Godin, who as usual, hits the nail on the head about how to deliver quality to your clients – while talking about the Pope’s visit to your place of business. Or not. http://sethgodin.typepad.com/seths_blog/2008/04/the-pope-is-com.html

Human capital and other juicy business buzzwords

I’m on the road to Billings today for tonight’s GKIC coaching group meeting so I won’t likely have time to post till tomorrow. As such, I thought I’d share a signature that I saw last Monday in a newsgroup post. Chock full of high-value business buzzwords that make me tremble uncontrollably (or not), it uses […]