Video want ads to find an employee?

At left, my wanna-be Jake and Elwood in their Blues Brothers House of Blues shirts, about 7 years ago along the Missouri River in Ft. Benton, MT. Who would hire these guys? 🙂 One of the ways you eventually become an advisor to other business owners is by making (and usually learning from) your own […]

Do you care THIS MUCH about your customers?

Show me. Post a comment and tell me of acts that you’ve experienced (or given someone else) that are even remotely like the one described below. Imagine if you thought about them just a little tiny bit more than you do now. How many pairs of shoes do you think the two small acts described […]

Why Street Cleaning Is The Most Important Job In Your Business

Imagine that your attention to quality is so weak that you could make enough bad product today (or next week) to actually kill your company. Who was monitoring their sanitation processes, other than the understaffed, seemingly incoherent USDA, who actually thought about it for a few days before asking for the recall, for reasons that […]

Business owners can’t get a hit unless they swing the bat.

A few weeks ago, I decided to celebrate winning a Glazer-Kennedy (GKIC) contest by having a contest of my own. To enter, you needed to send me the best testimonial you have. It could be about you, about me, or anyone else. The best testimonial would do what we talk about here when discussing what […]

Competing with Walmart – this guy gets it.

Last week, a story in the Flathead Beacon (a weekly print/internet paper that carries my business column) discussed a Whitefish MT store called Main Street Art and Crafts Supplies. Main Street offers arts and crafts, but takes things to the next level, by offering classes in cake decorating, stained glass, etc. One quote leaped out […]

3 minute warning: Big reasons employers have to pay attention to the little things

In football, the 2 minute warning seems to work fairly well to wake up teams from Denver/Dallas and kick them in to high gear. How many times did Staubach, Aikman and Elway cause more scoreboard damage in 2 minutes than in perhaps the rest of the game? Plenty. One thing you couldn’t do in that […]

San Diego recruited for performance AND character. So should your business.

CNN is reporting a deal between Federal prosecutors and Michael Vick’s legal team regarding the dog fighting related charges filed against him, which include the use of cruel methods of execution of his dogs. Vick’s troubles are another in a seemingly endless list of athletes whose millions, homes, cars, companions and business interests aren’t enough […]

This old man, he’s got Dish.

Well, he sorta has Dish. He has a bill every month anyhow. Dish Networks is simply amazing. I haven’t done business with them in years. Their customer service 8 years ago was mildly annoying but nothing unusual for a public “utility” of that nature. We expect them to be bad, or at least, barely better […]

If you pay your people minimum wage, you are an idiot.

Earlier today, I got an urgent email warning me about the recent minimum wage hike. The Fair Labor Standards Act increased the federal minimum wage in three steps: July 24, 2007, $5.85 per hour July 24, 2008, $6.55 per hour July 24, 2009, $7.25 per hour If you have employees in your store making minimum […]