Applicants will jump through hoops for your small business – if you ask them

Hiring great employees is one of the most important jobs you have as a small business owner. It took me a few false starts to figure out that the best way to avoid having to deal with 600 resumes was to concentrate on testing applicants during the application process by giving them hurdles to either […]

Is your staff impatient with newbies?

It’s the time of year when newbies are in the stores. There are no more VCRs to flash 00:00:00, but there are still plenty of things that Joe Consumer might not be up to date on. The natural result, especially among your younger, tech-savvy staff, is to be kinda impatient. It’s part of being young. […]

Why Street Cleaning Is The Most Important Job In Your Business

Imagine that your attention to quality is so weak that you could make enough bad product today (or next week) to actually kill your company. Who was monitoring their sanitation processes, other than the understaffed, seemingly incoherent USDA, who actually thought about it for a few days before asking for the recall, for reasons that […]

Business owners can’t get a hit unless they swing the bat.

A few weeks ago, I decided to celebrate winning a Glazer-Kennedy (GKIC) contest by having a contest of my own. To enter, you needed to send me the best testimonial you have. It could be about you, about me, or anyone else. The best testimonial would do what we talk about here when discussing what […]