Do you value your clientele?

Business demonstrate what they value through their behavior. Some businesses value what they do, those they work with and most of all, those they serve. They work hard for every lead. Every client. Every order. Every payment. They work to improve their craft every day. They learn from the best of their peers, while extracting and […]

Looking to disrupt a market?

2015 is shaping up to be a big year in Montana for Startup Weekend. With the Billings event already under our belt and three more scheduled this year (Great Falls, Bozeman, Butte), lots of people are looking for startup ideas. One place that gets a lot of interest is “stodgy” established markets that are lucrative […]

The Pace of Change

If things have seemed a bit frenetic in your business lately, you’re not alone. Many markets are experiencing a rapid rate of change – and in fact, the rate of change is accelerating. As a result, businesses, governments and even National Football League officials are struggling to keep up. For example, if you watched the […]

Reinvigorate your business on a budget

While I suspect you’ve already done your strategic business planning for 2015, you might still be wondering what else you could do to “turn the knob” on all or part of your business. It’s a natural thought process at this time of year. In the words of Saturday Night Live… you think your business needs […]

Focused on the holiday, now or the future?

It’s that time of year when business owners are pulled in many directions. The end of the calendar year has a way of doing that. Some of us are focused on the year we’ve had, some on this month’s performance (which could make or break the year), and some on the future. While all of those […]

Ask great questions

I’m always looking for better questions to ask. Good questions educate me about a situation or a mindset someone is in and help me understand where they’re coming from. Great questions can open the mind of the person you ask the question of. They tend to create discussions that create slight momentum shifts toward changes previously […]

Busy business owners have no time for this

Last time, we spent a good bit of time talking about the need to help your staff perform their best work. What about the stuff that no one would consider their best work, but is “work that must be done and since no one else is here to do it, I will.” Studies have been performed […]

Help them produce their best work

Ahhh, summer solstice. We revel in these long days of sunlight in part because we can enjoy our favorite summer pastimes after leaving work for the day. For some companies, summer is a time to coast, or at least do little more than get by until September since so many staff member vacations are on […]

Why small business should care about Meeker’s slides

Mary Meeker’s annual Internet Trends report came out today, so I thought I’d offer a few comments about it and how its findings are likely to (continue to) affect small businesses, including small software companies. The Slideshare version is rather slow right now,  so I suggest you check out the PDF version of the Meeker […]

You aren’t the business owner you need to be

A while back, I had a conversation with the CEO of a $60 million software company that hit me pretty hard – and the lesson is one that all business owners need to keep in mind. This CEO was talking about how he feels constant pressure to improve himself so that he can be ready to […]