Firing a client

I had dinner with a client night before last and that topic was one of the things we very much agree on – when to send a client along to another vendor. His story was not unusual. You’ve all probably had it happen to you in one form or another. A new client left voice […]

American Airlines tests the law of unintended consequences

American Airlines has had only a few advertising slogans over the last several decades. We know why you fly. We’re American Airlines. (Uh, because it takes too long to drive?) Something special in the air. (It was the dog, really!) Doing What We Do Best (and that is?…) That isn’t where the PR is coming […]

Money loves speed

photo credit: Amnemona Dan Kennedy is one of the many well-known business experts who can often be found saying “Money loves speed”. What they mean is speed of implementation. IE: How fast do you take information and take action on it? The faster, the better, as far as your wallet is concerned. For example, we […]

Is your business ready to boil?

Sometimes the edge between success and floundering is quite small. At 211 degrees F, water doesn’t boil at sea level. At 212 degrees F, it does. It’s that way in business as well. By now, you’ve heard the story about the Nobel Peace prize winner Muhammad Yunus, a former economics professor in Bangladesh. He provided […]

TED: Music, technology, expression, engineering & Cerebral Palsy

Today’s guest post is a video from TED2008 and shows – among other things – why university students pursue what might typically appear to be “useless” work in their graduate studies. photo credit: kk+ The video starts to hit home at 12 minutes, so don’t get impatient and click away. If nothing else, fast forward […]

86 percent have no plan. Are you wandering in the desert with them?

photo credit: cdibona Prior to teaching an online internet business course, Jack Humphrey recently surveyed his class of almost 200 students from across the globe. He reported on the results a few days ago. One of the things he asked his class is “Do you have a plan for your business?” EIGHTY SIX percent said […]

Fundamental excuses for Memphis and your business

photo credit: *sean Runner up Memphis Tigers lost last night’s NCAA men’s basketball championship game to Kansas, 75-68 in overtime. Because of a single free throw. All season long, Memphis head coach John Calipari has been making excuses about his team’s poor free throw shooting. All season long, Calipari appeared to discount, if not blow […]

Mopping up messes – What’s the best way?

Recently, a local AM radio station had a former employee charged by the Feds with misdirecting funds and buying more supplies than needed so that he could get prizes and cash as rewards for the large purchases. Not big news. Not unusual news. Left untouched, it would have largely been forgotten about by the locals […]

Would one “minor glitch” bring down your company?

Last October, we discussed the single slip-up that doomed a beef company. Not just doomed it, but in fact, put it completely out of business. A single stumble kills a decades-old business. Today, a “minor glitch” (according to MSN) caused South Florida’s power grid to puke, and the resulting chain reaction caused two Florida nuclear […]

The National Retail Federation “Give them a cookie” tax

Unbelievable. I received my DM News (Direct Marketing News) this week and right on the front page, above the fold, is a story about the National Retail Federation board of directors lobbying government officials to “provide a relief package for retailers”. Eh? Why in the world would retailers need their own relief package? Regardless of […]