Unfortunate KPI choices can negatively impact any department. KPIs need to make holistic sense for your business. Accountability for that starts with you.
Taking initiative only happens when your people know it’s safe to do so. If they have the tiniest inkling that taking initiative might cost them their job, many will avoid doing so.
25 years ago, I was writing some software for my father in law. Sometime during the process, my computer locked up and lost a bunch of work. The first time this happens, the experience is seared into your brain. I had to redo a bunch of work. Recoverable, but annoying. The painful process was made […]
Does your team act like they work in your industry, or do they provide service at a higher standard?
What would happen if you took Friday off all summer? What about the following Monday? Do it strategically & your business will never be the same.
Over the last few months, a business that I’ve frequented for more than a year has started showing signs that it’s having difficulties. Does your business show signs like that?
Last week, we discussed single points of failure, noting that eliminating them from critical systems is a management responsibility. How managers think about critical systems (and everything else) directly impacts outcomes. It isn’t about being more sophisticated or smarter than others. It’s often as simple as asking a question that no one else has the […]
Management problem: Allowing any critical system to have a single point of failure, whether the failure involves people, technology, or the owner’s health.
Brain drain can create nightmares for small businesses as well, but you don’t need massive processes and expensive tools to tackle it.
How much of what your company does absolutely MUST be done by you? How many hours a week do you spend doing those things? What if you could do 10-20 more hours of that per month. After a few months, what if you refined that new ability three or four times? Think hard about that. […]