Mini-skirt marketing

A few weeks ago, Southwest Airlines apologized to a passenger who had been told by Southwest staffers that she was dressed “too provocatively to fly”. Of course, they apologized to the passenger shortly thereafter. Most companies would have stopped there, dropped their eyes to the floor and slunk back into their cave. Not Southwest.

3 minute warning: Big reasons employers have to pay attention to the little things

In football, the 2 minute warning seems to work fairly well to wake up teams from Denver/Dallas and kick them in to high gear. How many times did Staubach, Aikman and Elway cause more scoreboard damage in 2 minutes than in perhaps the rest of the game? Plenty. One thing you couldn’t do in that […]

How Smart Businesses Use Little Green Army Men

The hardest thing that some businesses do (or don’t do) are the easy things. Sometimes that even plagues me (part of that need-an-assistant thing that I’m still struggling with). The easy things are those things that don’t require much money, much effort, or much time – but make a substantial difference to your clientèle because […]

Could your business handle an 18 day shutdown?

Next month, I have a US Forest Service wilderness cabin reserved for a weekend. Good place to hang out for a birthday. Because of this reservation (and others), yesterday I received an email from, the service that powers provides information about and handles reservations for campsites, cabins and other Federally managed recreation […]

How to become an overnight business success

To anyone outside of Montana who is reading the news, youâ??d think the entire state was one big forest fire. The photo at right was taken looking west at Glacier International Airport, about 8pm on Aug 11. Yep, that’s smoke masking the sun. Thankfully, we got 3 days of on and off rain and nice […]

San Diego recruited for performance AND character. So should your business.

CNN is reporting a deal between Federal prosecutors and Michael Vick’s legal team regarding the dog fighting related charges filed against him, which include the use of cruel methods of execution of his dogs. Vick’s troubles are another in a seemingly endless list of athletes whose millions, homes, cars, companions and business interests aren’t enough […]

Cull the herd, cultivate the mentor

Last week’s Boston Business Journal talks about the increasing issues with mandatory retirement ages in law firms. I suppose they are understandable given the reasons stated in the article, but I wonder why they would run off a quality lawyer who isn’t interested in retiring? Obviously, they are going to let the less-capable, or even […]