If you pay your people minimum wage, you are an idiot.

Earlier today, I got an urgent email warning me about the recent minimum wage hike. The Fair Labor Standards Act increased the federal minimum wage in three steps: July 24, 2007, $5.85 per hour July 24, 2008, $6.55 per hour July 24, 2009, $7.25 per hour If you have employees in your store making minimum […]

Trust the process, whether you’re flippin’ burgers or selling jets

Ever wonder why McDonald’s manages to run their restaurants in a profitable and generally successful manner with a bunch of teenagers who might otherwise have to be threatened with losing the car keys just to get them to take out the trash? It’s the system, not the Special Sauce. You don’t get half-cooked fries because […]

How businesses burn dollars saving dimes

“A Scout is Thrifty.” This Scoutmaster will ask that you notice that while “thrifty” is part of the Scout law, “foolish” or “leaves money on the table” are not. One of the sad things I see when I visit some businesses is the lack of flexibility when payment time arrives. One of your primary goals […]

Restaurant Euthanasia

Lately, I’ve had a few interesting conversations with restaurant management and heard of a couple other conversations from those experiencing what I’ll call “restaurant euthanasia”. The most bizarre conversations seem to occur with quality employees who can’t fathom what is going on at their store, so I’ll share those rather than private conversations (even though […]