This old man, he’s got Dish.

Well, he sorta has Dish. He has a bill every month anyhow. Dish Networks is simply amazing. I haven’t done business with them in years. Their customer service 8 years ago was mildly annoying but nothing unusual for a public “utility” of that nature. We expect them to be bad, or at least, barely better […]

X-Ray glasses and other fundamental secret weapons

When I’m working with people, it’s not unusual to get a fair number of questions from people asking me about tools, techniques and ‘where I got or learned about <whatever>’. 5 things/people jump out at me, in no particular order: Mindmapping (I use MindManager from MindJet.) Great for organizing a wide range of seemingly unrelated […]

If you pay your people minimum wage, you are an idiot.

Earlier today, I got an urgent email warning me about the recent minimum wage hike. The Fair Labor Standards Act increased the federal minimum wage in three steps: July 24, 2007, $5.85 per hour July 24, 2008, $6.55 per hour July 24, 2009, $7.25 per hour If you have employees in your store making minimum […]

Trust the process, whether you’re flippin’ burgers or selling jets

Ever wonder why McDonald’s manages to run their restaurants in a profitable and generally successful manner with a bunch of teenagers who might otherwise have to be threatened with losing the car keys just to get them to take out the trash? It’s the system, not the Special Sauce. You don’t get half-cooked fries because […]

How businesses burn dollars saving dimes

“A Scout is Thrifty.” This Scoutmaster will ask that you notice that while “thrifty” is part of the Scout law, “foolish” or “leaves money on the table” are not. One of the sad things I see when I visit some businesses is the lack of flexibility when payment time arrives. One of your primary goals […]