Oil, water and the pharmacy

Yesterday, I pulled a quote out of a classic pharmacy / contraceptive / faith story in the Great Falls Tribune because a quote about using morals to make business decisions seemed odd to me. There’s another hair in this story’s soup: The rights of the businesses to do business as the owners see fit – […]

Business and Morals: Oil and water?

In an article in the June 3, 2007 Great Falls Tribune, an article discusses a pharmacy whose new owners have decided to stop selling birth control pills because they feel that selling oral contraceptives (ie: “the pill”) conflicts with their Catholic faith. That article quotes a Great Falls businessman Jerry Weissman, as follows: Weissman, who […]

Customer service and the cable guy

Have you ever called a big company’s customer support line when “higher than anticipated call volumes” weren’t occurring? That’s what I thought. Whoever anticipates call volumes sure seems to be off the mark a lot, don’t they? Do they use sophisticated trend analysis to anticipate call volumes? Seriously, I wonder how often – or IF […]

Welcome Beacon readers….Why ANOTHER newspaper?

Later today, when the people of the Flathead open their mailboxes, the inaugural weekly print edition of the Flathead Beacon will be waiting for them. I suspect that lots of people will wonder…why another newspaper? After all, we already have the Daily Interlake plus weekly community papers like the Whitefish Pilot, Bigfork Eagle and Hungry […]

More about testing your business

In April 29’s Boston Globe, you might have seen a story discussing Robert Cialdini’s report in May’s Psychology Science. You do read Psychology Science, right? Ok, maybe that’s a stretch, but I’ll bet you read the Science Daily website. After all, there’s a lot more gold there for the entrepreneur than you might imagine. Don’t […]