Restaurant Euthanasia

Lately, I’ve had a few interesting conversations with restaurant management and heard of a couple other conversations from those experiencing what I’ll call “restaurant euthanasia”. The most bizarre conversations seem to occur with quality employees who can’t fathom what is going on at their store, so I’ll share those rather than private conversations (even though […]

Don’t shoot the manager, fire ’em.

One last anecdotal lesson for the week regarding our trip to Shelby MT last weekend. Dan often talks about people’s actions not being congruent with their stated desires. I like that word – congruent. Behavior that isn’t congruent exactly describes a convenience store I was in this weekend. The store is one of a chain […]

“Sorry folks, the Park’s closed. The moose out front shoulda told ya.”

Anyone who has seen National Lampoon’s Vacation probably remembers that line from John Candy’s security guard character as the family entered “Wally World” (the theme park, not the big box store). The “moose out front” was an animated moose placed outside the fun park. The robot cartoonish moose had a speaker that played a recorded […]

Smartest barber on the planet

Not too long ago, I was talking with my buddy Chris Hurn, the commercial paper wizard from Orlando. He was telling me about a barber down there who offers memberships for his barbershop. The memberships allow you to reserve a specific time every so many weeks for whatever services you wanted to get. Maybe you […]

I’m not the one who needs the reminder…

Yesterday, we talked about appointment books and how they get used, misused and underutilized. I’d like to follow up on a related topic: reminders. Reminder postcards from a business are a pretty common thing these days. Some businesses hand write them – after all, your receptionist isn’t exactly swamped with work since your book isn’t […]

Marketing lessons from a Catholic bookstore

In a post referred to me back in May, Musings from a Catholic Bookstore blogged about 10 things you should know about your customers. It was passed on to me as blog fodder so I thought I’d add a few comments of my own – not being Catholic or owning a bookstore never stopped me […]