I’m not the one who needs the reminder…

Yesterday, we talked about appointment books and how they get used, misused and underutilized. I’d like to follow up on a related topic: reminders. Reminder postcards from a business are a pretty common thing these days. Some businesses hand write them – after all, your receptionist isn’t exactly swamped with work since your book isn’t […]

Marketing lessons from a Catholic bookstore

In a post referred to me back in May, Musings from a Catholic Bookstore blogged about 10 things you should know about your customers. It was passed on to me as blog fodder so I thought I’d add a few comments of my own – not being Catholic or owning a bookstore never stopped me […]

Oil, water and the pharmacy

Yesterday, I pulled a quote out of a classic pharmacy / contraceptive / faith story in the Great Falls Tribune because a quote about using morals to make business decisions seemed odd to me. There’s another hair in this story’s soup: The rights of the businesses to do business as the owners see fit – […]

Business and Morals: Oil and water?

In an article in the June 3, 2007 Great Falls Tribune, an article discusses a pharmacy whose new owners have decided to stop selling birth control pills because they feel that selling oral contraceptives (ie: “the pill”) conflicts with their Catholic faith. That article quotes a Great Falls businessman Jerry Weissman, as follows: Weissman, who […]

Customer service and the cable guy

Have you ever called a big company’s customer support line when “higher than anticipated call volumes” weren’t occurring? That’s what I thought. Whoever anticipates call volumes sure seems to be off the mark a lot, don’t they? Do they use sophisticated trend analysis to anticipate call volumes? Seriously, I wonder how often – or IF […]