How to provoke a sea change

Seldom do I ask you to read extensive articles about large corporations. Usually, those corporations are the ones giving me blog post seedlings through their often inane behavior.  Today is no different, but the behavior is. Our guest post today comes from Wired Magazine, which talks about the impact of Ray Ozzie and his vision […]

Find and fight the fire before the customer does

In a recent email to senior Microsoft staff, Bill Gates had rather unflattering comments about a pre-release download and install process for Windows Moviemaker. Every one of us can relate, right? As for the message, Gates smiled and said, “There’s not a day that I don’t send a piece of e-mail … like that piece […]

Are you paying attention to your competition?

Earlier this week, the long-awaited Firefox 3 web browser shipped. Last Wednesday, a cake from their competitor – the Microsoft Internet Explorer team – arrived at the headquarters of the Firefox development team to congratulate them for releasing their new version. Obviously, someone at Microsoft is paying attention to their competition. Do you? I don’t […]

Change that your business can believe in

In the midst of conversation about change (hard to avoid that word these days), the “kings” of business came to mind. Names like Woolworth, Sears, Wal-Mart, Barnes and Noble. Technologies like fax, Palm Pilot, Walkman and Yahoo. photo credit: No. Nein No one could beat Woolworth … until Sears came along. No one could possibly […]

Microsoft’s “apology” to XBox owner, a good lesson

photo credit: Spoon Monkey As I’ve mentioned before, how you recover from a stumble is sometimes more indicative of a good business than the fact that you stumbled. Today’s guest post is really just a news story about a now-happy guy whose treasured XBox360 had been ruined by someone who thought they were just being […]