Teamwork has been on my mind a bit lately, so I thought I’d organize a few thoughts along those lines.
Trust is leadership is influence
“Every day of your life, people are doing a credit check on you…your trust”
– Rick Warren
People learn to trust you when you are predictable. When they can predict how you will handle a situation, how you will care for a client, how you will advise or comfort an employee, how you will discipline an employee – as well as when or where, and how you will call out an employee for a solid or above the call effort.
Think about that not only regarding your service to clients, but your service to your team. What example do you set for other employees? How do you talk about clients when clients aren’t around? How do you talk about other employees when they aren’t around?
People trust those who are loyal to them. Loyalty demonstrated in others is often assumed to be the same loyalty one thinks they’re getting when they aren’t around. Loyalty doesn’t mean being soft. It means being consistent, predictable and thinking of everyone – including but not solely the company and its owner(s) in every decision and action.
Life’s battery isn’t self-sustaining
Remember, the employee’s job is one of many things attached to their “life battery”. Work, home, kids, spouse and many other things compete for and/or charge/consume the energy in that battery.
If everything is taking energy from the battery and no investment is made in recharging the battery, how long will it last?
“I don’t have the right to be tired” – reality show producer Mark Burnett, meaning that he doesn’t have the right not to take care of himself.
You can probably identify things that drain your battery. Can you also point to the things done daily or weekly that recharge it? What helps your team recharge? Does your team know what saps your battery? Let them know. For me, drama and the inability to get focus time are major battery leaks.
Teamwork, motivation and ownership
Don’t expect every staff member to work at the same level all the time. Different work motivates at different levels. Energy levels swell and fade. You and other team members can impact the performance of others more easily than you think.
Don’t expect employees to care as much as you do, work as long as you do, work as hard as you do, or live and breathe your business like you do. Some will, but most won’t because they don’t own the place. For you, it’s an investment in your lifetime financial future. What is it for them? What have you done to make it more than a paycheck for them? Perhaps you have some sort of employee ownership program, but it has to be real or it may as well not exist. Employee owners have a skin in the game and they will view things differently as a result, just as you did before you were a business owner. Don’t expect people to act like an owner if they aren’t.
When team members show an interest in learning new things or deepening their expertise or skills, it’s not enough to get out of the way. Do what you can to help them get a running start. You can pay for the education, reimburse upon success, make time in their day for it, and find other ways to leverage their enthusiasm and interest. No matter what you do, don’t discourage it.
Affirmation and Appreciation
Management of mistakes is important. Perseverance, determination and endurance combine to create wins, but mistakes teach us what doesn’t work. How we recognize, debrief and analyze them to avoid repeat episodes is critical.
Make at least weekly contact with everyone. I don’t mean a wave or a smile in the shop, but a few moments or a pre-arranged chat, email or text conversation about the Weekly Four:
- I’ve made progress on …
- I’m having a problem with ….
- I need a decision from you about ….
- My goal(s) this week is ….
Keep in mind that presumption isn’t communication. Assuming that an employee knows that their long/late hours lately are appreciated isn’t appreciation. Be explicit to them and their family. A short handwritten note to the family to recognize their effort and the family’s sacrifice is more than a thank you.
What does teamwork look like to you?