A well-armed minutiae: Urgent, not important.

Yes, I said “minutiae”, not “militia”. The similarity and power of these two words struck me, so I thought I’d substitute one for the other. One of the most dangerous things in your (and your team’s) day to day productivity is the “crisis of the unimportant”. IE: tasks that seem important only because someone interrupted […]

How fast can your business go?

Is your business ready to face a no-huddle offense? In case you aren’t a football fan, here’s a quick summary of differences between “regular” and “no-huddle” offenses: A regular offense has 25-30 seconds (depending on the league) to “read” signals (instructions) from coaches on the sideline, swap players in and out from the bench (if […]

Filling cracks with automation and metrics

How many emails did you send last Tuesday? How many phone calls did you make last Thursday? How many things fell through the cracks last week or last month? The first two are trivia until you start thinking about the time they consume compared to the return they produce. The last one is the big one: tasks […]

How to build a follow up system

Last time, we discussed why it’s important to consistently follow up with your clients. Consistency requires a system to manage the process, track the follow ups and remind you when they need to be done. Without a system, daily challenges can take over your day. Result: follow ups are forgotten. After I posted, @BeckyMcCray suggested that I […]

I love companies with slow computers

How much money do you waste by making your staff wait for computers? For slow networks? For slow internet? For slow computers? How hard do you make it for them to get their work done? How many times has a hotel desk clerk apologized to you at check in time because their computer was not […]

Focused on the holiday, now or the future?

It’s that time of year when business owners are pulled in many directions. The end of the calendar year has a way of doing that. Some of us are focused on the year we’ve had, some on this month’s performance (which could make or break the year), and some on the future. While all of those […]

Busy business owners have no time for this

Last time, we spent a good bit of time talking about the need to help your staff perform their best work. What about the stuff that no one would consider their best work, but is “work that must be done and since no one else is here to do it, I will.” Studies have been performed […]

Help them produce their best work

Ahhh, summer solstice. We revel in these long days of sunlight in part because we can enjoy our favorite summer pastimes after leaving work for the day. For some companies, summer is a time to coast, or at least do little more than get by until September since so many staff member vacations are on […]

Where does new business hide?

In every town, there’s a place where new business hides. If you can’t find its hiding place, your business is likely to struggle. Most of the time, that struggle is rooted in the inability to dependably produce predictable, month to month revenue. Without predictable month to month revenue, businesses close, scale down or at the […]

Does packing a suitcase make you more productive?

photo credit: masochismtango Think about the process you go through when preparing for an important business trip. You make a todo list so you’re sure you get all the bases covered. You think of every scenario that might come up at home while you are gone and every scenario that might up come while out […]