photo credit: rachaelvoorhees Saturday when I checked the mail, I found a coupon from Staples. Two coupons, actually. One of them was for $10 off a $25 purchase. The other was for a sizable percentage off of Avery labels. Positives: The coupon expired in six weeks, forcing the customer to take action. Negatives: TEN DOLLARS […]
photo credit: Blyzz A number of vendors that I used to do business with waste my time and theirs with their lame, cookie cutter attempts to get me to renew a subscription, update my software or renew some other sort of thing I use to have. Don’t get me wrong, I appreciate the fact that […]
photo credit: psd Today’s guest post comes from Valeria Maltoni over at ConversationAgent.com, where she talks about 5 ways to thank your customers.Â #5 is my favorite, but all of them are definitely worth reading and more importantly, implementing.
Step one after the fire is out or the flood waters have receded (or both) – if you haven’t already done so – is implementing your comeback plan. Notice that I said implementing the comeback plan, not making it. When times are hectic and the ceiling is dripping with smoky water, your mind isn’t going […]
Last week, while I was being a slacker (I was canoeing 50 miles or so around Hungry Horse Reservoir with the troop’s older guys), a friend’s restaurant was struck by lightning. His business wasn’t physically destroyed, but it did take a pretty serious punch from smoke and water damage. Amazingly, the water damage came from […]