Out of Stock

photo credit: Zigar When your store is out of stock on an item…what does your staff do and say? When I was out of state not long ago, I looked around for a pair of light hikers for everyday wear. I knew exactly what I wanted right down to the model name. I visited a […]

An ethical lapse, or just not knowing any better?

photo credit: KhayaL Last night I was working on the web site for our local Scout camp. Lots of Scout troops from out of state visit Glacier National Park every year. Some of them use our local Scout camp property as a “base camp” for a week or two of treks they make into the […]

Being Prepared

photo credit: joiseyshowaa One of the things Scoutmasters teach their Scouts is the Scout motto – “Be Prepared.” We don’t stand around saying those words all that much (or ever, really). When I ask a Scout what it means to them, I get a lot of different answers. I talk about it with the boys […]

The wisdom of setting expectations from a 17 year old bacon lover

photo credit: miss_rogue Last week I was at summer camp with the Scout troop so things were a bit quiet here. Normally I would have posted a series of posts written in advance, but I thought both of us needed a break. Break time is over, so let’s get back at it. As always, there […]

Someone keyed my Karma

photo credit: jonmatthew photography Month before last during a coaching session, I had a pretty frank conversation with a client about freedom. Not the Constitutional kind of freedom, but freedom from the ball and chain that a business can become. I don’t mean that in a bad way, just that it can become a restriction […]

Your son’s Pinewood Derby car: a “banned hazardous substance”

photo credit: midiman Random thoughts get me in trouble sometimes. Today I got a call from the service manager of one of our local Chevy dealers. Every February, the troop helps them by hand washing 250-280 cars during the dealer’s annual customer care clinic. It’s a brilliant free event that gets the dealer’s customers into the […]

Two simple keys to easy revenue and better service

Upsell and follow up. Simple, right?  You already know this. But are you actually doing it? Two of the easiest things to do to increase sales without spending even a dime to chase new customers, something you shouldn’t need to do if you are doing things right, are asking for the upsell and following up. […]

Does your business run at the speed of trust?

The speed of trust is something Covey’s son came up with, and is discussed nicely here on Robert Ringer’s blog. During our campout this past weekend at Lake McDonald in Glacier Park, I had an incident that reminded me of this article, which if you think about it, speaks to everything from day to day […]

What holiday generates the 2nd highest spending by adults?

Halloween (yes, Valentine’s Day is first). Obviously we’re not including Christmas, which is head and shoulders spending-wise ahead of both of those days. I don’t figure I have to advise anyone to market their business around Christmas, particularly since Wal-Mart has had lights and ornaments out since last May, or at least it seems like […]