Cybercriminals are smiling

photo credit: Anonymous9000 Here’s an extra guest post for you this weekend. It comes courtesy of Knowledge @ Wharton – and it’s extra because I think it important that anyone with a computer and a business have their act together when it comes to securing their business data. http://knowledge.wharton.upenn.edu/article.cfm?articleid=2317 It isn’t that long. Read it […]

Measurement and the fine art of bidding

photo credit: eyeSPIVE Ever messed up a bid? Even after 25 years in the IT business (much less other stuff), I find that one of the hardest things to do accurately is bid a sizable time and materials-based project. If you’re in IT, you know all the reasons. Stuff changes. Requirements aren’t necessarily what they […]

Yeah. It’s software again.

photo credit: {dpade1337} Once again, I’ve somehow managed to find myself lured back into the software business. More on that in the future, as I’ll likely use what happens there as fodder for “This is how/why I always advised that this should be done” (and perhaps, “should not be done”) posts. As such, here’s a […]

Boat anchors are bad business. Sharing is good business.

[audio:http://www.rescuemarketing.com/podcast/BoatAnchorBadSharingGood.mp3] photo credit: Robb North Over the last month or so, I’ve been playing phone tag with someone at the local bank’s office. I use this national bank primarily because they offer some electronic banking services that local banks don’t bother to offer (such as a real-time, seamless interface with QuickBooks), despite my repeated “encouragement” […]

Are you really competing or just wasting my time?

photo credit: foxtwo Earlier this week, I was watching the Apple keynotes from Macworld 2009 and the iPhone 3.0 SDK announcement, mostly to prepare for the keynote from the Apple WWDC (their developer conference). These keynotes are where Apple traditionally reveals their Next Big Thing as well as their accomplishments over the last year. It […]

Ignore customers at your peril

photo credit: WTL photos On a recent 737-based flight, I got to tinker with Delta Airlines’ updated seat back video system, which includes TV, movies, games, flight information and music. I was impressed when the first prompt that came up was for a language. Impressed because it showed that they were thinking about all of […]

MobileMe becomes ImmobileMe

Call me old fashioned, but when someone says they’re gonna host all of my email somewhere else and Im just supposed to trust them and not keep a copy here where I can protect it, I think I’ll pass. Doesn’t matter to me if it’s Google, Apple’s MobileMe, Amazon S3 or whoever. All of them […]

Find and fight the fire before the customer does

In a recent email to senior Microsoft staff, Bill Gates had rather unflattering comments about a pre-release download and install process for Windows Moviemaker. Every one of us can relate, right? As for the message, Gates smiled and said, “There’s not a day that I don’t send a piece of e-mail … like that piece […]

Don’t make it hard for people to give you money

Emergencies of all forms seem to come at the worst possible times. How your business manages day to day transactions quite often makes the emergency worse for your clients. Bear with me, this story – and the lesson that goes with it – requires a bit of background discussion. Last week was crazy for me. […]

Are you paying attention to your competition?

Earlier this week, the long-awaited Firefox 3 web browser shipped. Last Wednesday, a cake from their competitor – the Microsoft Internet Explorer team – arrived at the headquarters of the Firefox development team to congratulate them for releasing their new version. Obviously, someone at Microsoft is paying attention to their competition. Do you? I don’t […]