Save your bacon: Backup your stuff

Today was yet another one of those days that come far too often. A day when someone tells me their computer crashed and they have no backups. For months. This isn’t a computer at home that’s used for email, Facebook and maybe an occasional game. This computer is used to manage their customers’ technical data and […]

Earning return business

When you make client service decisions, do you weigh the cost of losing the client in your decision? I’m talking about the hard cost of losing that client, not the often fuzzy, sometimes made up, and frequently inaccurate cost of a loss, that usually includes the 10-20 people (on average) that an unhappy client will […]

Accelerated change redefines your market

Last month, Harvard Business Review’s Brad Power wrote a short piece about something software people have known for years, even if they ignore it: The rate of change is accelerating. http://blogs.hbr.org/2014/06/how-the-software-industry-redefines-product-management/ An excerpt from Power’s piece: I spoke with Andy Singleton, CEO of Assembla, a firm that helps software development teams build software faster. He told me […]

Why small business should care about Meeker’s slides

Mary Meeker’s annual Internet Trends report came out today, so I thought I’d offer a few comments about it and how its findings are likely to (continue to) affect small businesses, including small software companies. The Slideshare version is rather slow right now,  so I suggest you check out the PDF version of the Meeker […]

You aren’t the business owner you need to be

A while back, I had a conversation with the CEO of a $60 million software company that hit me pretty hard – and the lesson is one that all business owners need to keep in mind. This CEO was talking about how he feels constant pressure to improve himself so that he can be ready to […]

What to do at that trade show

Something to think about before your next trade show, convention or industry event… Come to the event with an open mind. The worst waste of time and money will occur if you arrive there with a mindset that what you’re doing now is not subject to change. Look at EVERY thing you see and ask […]

What if you actually followed up?

Does your business follow up with your clients and prospects like you should? You should probably consider what “like you should” means, before deciding whether you follow up properly or not. Having done that, let’s define “follow up” as continuing the conversation with that particular prospect or client, in exactly the context they are in […]

What happens if I refuse?

Yesterday, we talked about backups. Did you do anything about it? If you didn’t, think about this: What would happen to your business if the hard drive containing your customer list, orders, accounting and communications with customers and vendors failed? What would it cost if you lost that data? I asked startup CEO Doug Odegaard […]

Put your mask on first

Professional development mentors remind us that we must take care of ourselves first. They advise that we improve ourselves mentally, physically and emotionally – in other words, attend first to our overall health – so that we’re better prepared to perform well in our roles at work, at home and in our community. Personal finance […]

Creating client loyalty = dependability

What’s the easiest way of creating client loyalty? The “easiest” way will differ by business. The key is to keep using it once you determine what’s easiest for yours. I can’t promise that one way is easier than others but one of the ways I’ve found is to be the business your clients depend on […]