Your backups are worthless

Last week, we discussed that business owners do a good job of protecting their business assets – except for work-in-process and data. While I could one-off any number of work-in-process situations, doing that in a vacuum isn’t particularly effective. I can, however, cover some common steps for making backups of your data that anyone can […]

My business is too small!

It may seem that the strategies and tactics we talk about here that are intended to improve your business might relate solely to bigger businesses. A company with lots of staff, a big office and plenty of cash can make these things happen easily, right? And these things apply only to those bigger companies, at […]

A well-armed minutiae: Urgent, not important.

Yes, I said “minutiae”, not “militia”. The similarity and power of these two words struck me, so I thought I’d substitute one for the other. One of the most dangerous things in your (and your team’s) day to day productivity is the “crisis of the unimportant”. IE: tasks that seem important only because someone interrupted […]

Critical process testing: Both expensive and cheap.

How do you perform critical process testing? Critical processes are sensitive to any failure, not just the major ones we tend to worry about most. When your products get out into the real world, they encounter a mix of simple, complex and very complex environments. Likewise, they are often used in a mix of simple, […]

Pennies add up for the strategically efficient

Part of my unique ability is to help clients think and act in the most strategically efficient way possible. It isn’t necessarily to save pennies everywhere we can, but to save the “best” pennies. In other words, the ones that have the most impact. I visited a client this past week who makes a good […]

Train them to make it easy to buy

Last week, we discussed the importance of training your employees to use systems well beyond the cash register, including those strategic to the company. While a normal cash register transaction is a typical customer interaction for a retail or service business, there are always the random circumstance that isn’t part of the “poke a few […]

How fast can your business go?

Is your business ready to face a no-huddle offense? In case you aren’t a football fan, here’s a quick summary of differences between “regular” and “no-huddle” offenses: A regular offense has 25-30 seconds (depending on the league) to “read” signals (instructions) from coaches on the sideline, swap players in and out from the bench (if […]

Communicate when nature threatens

Last week I said “Allowing perceptions to percolate in our guests’ minds without updates is dangerous not only for this year’s success, but for future years as well.” Part of your job is to set guests’ minds at ease by giving them the advice they need to make considered decisions during situations they’re unaccustomed to. […]

Filling cracks with automation and metrics

How many emails did you send last Tuesday? How many phone calls did you make last Thursday? How many things fell through the cracks last week or last month? The first two are trivia until you start thinking about the time they consume compared to the return they produce. The last one is the big one: tasks […]