What isn’t Amazon going to change?

photo credit: Pink Sherbet Photography During Amazon Web Services’ (AWS) November re:Invent conference, there were a number of interesting talks. Psst…Don’t run away, not-interested-in-technology folks, this is barely about tech if you look closely. I got the most out of the sessions centered around the strategic design decisions that Amazon.com (an AWS customer) and other […]

Rather than sweep, eliminate the source of dirt

photo credit: kevin dooley During the Amazon Web Services (AWS) Re:Invent conference‘s “fireside chat” with Jeff Bezos, he told a story about during a professional development session where he (like all senior Amazon management) spent two days on the Amazon customer service call center staff. Stop for just a minute. If your business is small […]

Why they don’t take your calls and don’t read your mail

photo credit: seeveeaar Do your customers and prospects let your calls go to voice mail? Do they open your emails? If they were, you’d know (or should). Think about why *you* let calls go to voice mail and why you ignore certain emails. While you might be busy and decide to let calls go to […]

How a great system can help your business and your customers

What drives your pricing? For many businesses, it’s strictly keystone. Cost times 2 or 3 (or some other number) = retail price. A friend shopping for his college-aged daughter mentioned two tool kit prices to me. One item has red accents and is priced at $24.99. The other has pink accents and is priced at […]

Have you perfected the art of flawless first time deployment?

Curiosity’s shadow through the lens’ dust cover. Credit: NASA Anyone who has built something for public sale has felt both the pain and joy of deployment. Last night’s Mars Curiosity landing was a deployment that every software team or product developer should be in awe of. That highly complex, if not seemingly crazy Mars Curiosity […]

Stop waiting until you’re big enough.

photo credit: aussiegall This morning a friend pointed out this story about how QuickBooks maker Intuit manages 10 million lines of code. The punch line is that they manage 10 million lines of code just like you should be managing your code. Professionally. Is your business using professional-grade methods and tools? Are you sure? Intuit manages […]

How to keep cloud service failures from affecting your business

photo credit: kevin dooley You look at those prices for Amazon cloud services and think you’re getting a deal. Fact is, you are. You’re hiring a professional staff to run your systems in a very-high-quality environment and paying little for it. But are you using these cloud services in a way that protects your business? […]

6 questions that will shake your productivity beliefs

photo credit: The U.S. Army The easy question sometimes ends up playing the role of the hardest one. The easy question – What system (paper, software, methodology, whatever) do you use to manage ToDos, Goals and Priorities on an annual, monthly, weekly and daily basis? That question is part of The Rescue Interview because managers, CEOs and […]

Starting A New Business: Part 5 – Infrastructure

photo credit: kevin dooley Infrastructure is one of those things you don’t necessarily think about as a new business owner. Thing is, strong infrastructure often turns out to be the competitive edge that no one (other than you) notices. Your clientele notices “stuff”: You’re always on top of things and that you rarely, if ever, […]

Habits and Heatmaps

photo credit: opensourceway Here’s your sign. While it is a well-known “redneck” comedian punch line, it’s also something you should be looking for. Some signs you must seek out, while others have been right in front of you all year long. Many of those signs are buried in your existing business data. Habits Your business data illustrates your customers’ […]