The scary thing about artificial intelligence

The phrase “artificial intelligence” might bring politicians to your mind’s eye, but today, we’re talking about the real thing. Maybe you own an Alexa (or five of them), but I’m guessing many of you don’t have one. As with most “new” technologies, you’ve probably seen a number of articles that seem bent on inspiring fear […]

Your backups are worthless

Last week, we discussed that business owners do a good job of protecting their business assets – except for work-in-process and data. While I could one-off any number of work-in-process situations, doing that in a vacuum isn’t particularly effective. I can, however, cover some common steps for making backups of your data that anyone can […]

Protecting traditional assets isn’t enough

Protecting traditional assets is one of the most important duties of a business owner. You’re constantly taking steps to deal with the need to protect and maintain your assets including buildings, cash flow, receivables, furniture/fixtures/equipment (FFE), etc. You have insurance, attorneys, maintenance contracts and any number of other processes, mechanisms and protections in place to […]

Filling cracks with automation and metrics

How many emails did you send last Tuesday? How many phone calls did you make last Thursday? How many things fell through the cracks last week or last month? The first two are trivia until you start thinking about the time they consume compared to the return they produce. The last one is the big one: tasks […]

The Pace of Change

If things have seemed a bit frenetic in your business lately, you’re not alone. Many markets are experiencing a rapid rate of change – and in fact, the rate of change is accelerating. As a result, businesses, governments and even National Football League officials are struggling to keep up. For example, if you watched the […]

I love companies with slow computers

How much money do you waste by making your staff wait for computers? For slow networks? For slow internet? For slow computers? How hard do you make it for them to get their work done? How many times has a hotel desk clerk apologized to you at check in time because their computer was not […]

Save your bacon: Backup your stuff

Today was yet another one of those days that come far too often. A day when someone tells me their computer crashed and they have no backups. For months. This isn’t a computer at home that’s used for email, Facebook and maybe an occasional game. This computer is used to manage their customers’ technical data and […]

Accelerated change redefines your market

Last month, Harvard Business Review’s Brad Power wrote a short piece about something software people have known for years, even if they ignore it: The rate of change is accelerating. http://blogs.hbr.org/2014/06/how-the-software-industry-redefines-product-management/ An excerpt from Power’s piece: I spoke with Andy Singleton, CEO of Assembla, a firm that helps software development teams build software faster. He told me […]

If Godzilla taught user interface lessons…

A few weeks ago, I helped my mom buy an iPad. You would think that my mom, who is in her 70s, would be the one learning the most from this exercise, but you’d be wrong. Going through this with her simply reminded me (again) to discard all assumptions when building a user interface, when […]

What if you actually followed up?

Does your business follow up with your clients and prospects like you should? You should probably consider what “like you should” means, before deciding whether you follow up properly or not. Having done that, let’s define “follow up” as continuing the conversation with that particular prospect or client, in exactly the context they are in […]