Help them help you

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During a recent road trip, I encountered this sign in a rest room entryway at an Oklahoma Turnpike rest stop.

Below the sign was a standard wall light switch.

While I didn’t test it and hang around to measure response time, it’s a nice idea that allows customers to help a business’ staff become aware of problems more quickly than their periodic monitoring might reveal – particularly at a very busy highway rest stop where a mess might be just around the corner.

The longer that new mess hangs around unaddressed, the more likely it is that it will make a bad impression on a visitor. While not foolproof or automatic, the switch is one more way to build in systems/processes that can improve the business environment.

What systems, tools and processes have you established that enable your customers to help your business?

What about your products and services? Depending on the nature of them, it’s possible for them to alert you to situations you should be aware of that will improve your business and how it’s perceived.

2 thoughts on “Help them help you”

  1. one good thing about a “switch” is that it facilitates communication anonymously -without- confrontation.

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