If your customers were puppies…

If your customers were a litter of puppies, would they lick your face or pee on your carpet?

Puppies have a pretty direct and obvious feedback system.

They wiggle.

They wag their tails. They make deposits on your carpet.

Finally, they sleep in funny positions in order to get their photos posted on Facebook.

Like that of your customers, how they feel is easy to interpret if you’ll just look.

How do your customers feel?

  • What are you doing to keep them fulfilled and interested in what you do?
  • What are you doing to improve the relationship with the ones who might not be “wagging their tails”?
  • Do you have some stained carpet to clean up?

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