Little things you don’t have to do

I had to stop in at Wells Fargo over lunch.

Among other things, I cashed a check. They require that you give them your driver’s license or other photo ID so that they have some vague idea that you are who you are.

When I got my receipt, license etc back, instead of the normal “Have a nice weekend” or something else that makes you think they say the same thing to everyone, I got a far more personal farewell.

Have a nice weekend – and enjoy your birthday next week.

Now how hard was that? Didn’t cost a thing.

Is your staff paying attention to the little details?

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