Never assume your documentation is complete

Take a look at http://www.tweak-uac.com/disable-vista-uac-pop-ups/.

Don’t worry if you don’t use Vista, or don’t use UAC, or don’t even use Windows. That isn’t the point.

Look at the caption below the screen image.

Rather than just get annoyed at the folks complaining to him about “bugs in his program”, he documented something that most software folks simply wouldn’t bother with. In clear, polite terms. Imagine that:)

You just never know who the next person to pick up your software might be. If it isn’t so easy to use that you can bang your head on the keyboard and make it work, perhaps a little more documentation is in order…

More importantly, this thought process can be used on your business process documentation. You do have it up to date, right?