Never underestimate the “little nobodies”

Today’s guest post comes from Amber Karnes, who did a great job of analyzing the rise and fall of Urban Outfitters most recent product thievery and how social media played a role in the fall.

One of the messages small businesses should get from this is buried deep within this quote from Amber:

When I worked as the webmaster (and often-shouted-down social media champion) at Fortune 500 railroad Norfolk Southern, I had a hard time explaining this concept. Their PR heads would say, â??Why should a big corporation worry about cultivating a relationship with some railfan who only has 600 followers? Shouldnâ??t we go after the big ones? These little nobodies canâ??t do us any damage.â? Well, today proved the opposite.

Take care of your fans and they will take care of you.

Need evidence? There is now a 3 or 4 week backlog at the Etsy store of the business that UO ripped off.

PS: Thanks for the heads up, AG.

Follow up: “Nobodies as Influencers”