Last week, we discussed why you shouldn’t skip a trade show. During that conversation, I mentioned that you need to work trade shows strategically and with a plan.
This week, I’d like to elaborate on what that means. In order to do that, let’s break down what happens at a trade show.
Who attends a trade show?
First, let’s consider who goes to a trade show, as that’s a critical piece in planning what you do.
Attendees break down into two or three groups. You’ll have up and comers and newbies to the business of all ages. You’ll also have industry veterans – people “everyone” knows. They may have worked for several vendors and/or market leaders in the industry.
The industry veterans may have created groundbreaking new products, processes or services in your industry. Some of them will be so knowledgeable and so well-networked that they are not only the go to person for anyone who needs an answer, but they’re also right person to offer the backstory on that answer and can give you a list of the subject matter experts who know even more about that particular topic than they do.
These attendees will work at your clients, competitors, partners and prospects. Your trade show strategy needs to consider how your pre-show and post-show marketing communicates with each of these attendee subgroups. Your products and services are often targeted at different expertise levels, sophistication levels, experience and/or business sizes. Your booth’s message and the overall presence you have at the show needs to be crystal clear about communicating in a way that provokes attendees to think to themselves, “Those are exactly the people I need to work with.“
Smart attendees come to the show with a plan. They want to meet certain vendors, find certain products, investigate certain services and renew their relationships with existing vendors. Think about how you can help an attendee get the most out of the show. How you do that may differ for clients vs. prospects.
Partners and competitors
Shows give you a unique opportunity to meet partners, improve your network, discuss plans and check up on competitors. Don’t be shy about introducing yourself to the people in your competition’s booth and be pleasant about it. You never know what a conversation will lead to. Even the largest industries boil down to a network of influencers who set the tone and make things happen. You want to know who those people are and you want them to know of you, particularly if you intend to be one of them.
Their booth and overall presence at the show will say a lot of how they’re doing, what they intend to get out of the show and how important the show’s audience is to their business. Study what they’re doing – and what they’re not doing. You might get ideas (or not), but knowing what they’re doing will help you understand what this show means to them.
Email and the phone are great when you have no choice, but face to face discussions with potential and existing partners can be far more productive means of communicating, while building and strengthening the relationships that great partnerships require. Take advantage of the brief face time you have with them.
Run up and follow up
One of the biggest differences between companies that leverage their appearance at a trade show and those who don’t is what they do before and after the show.
Today’s shows either seem to be growing or shrinking. How will they find you? How will they recognize your booth from the other end of the aisle? Why should they make the effort to attend a shrinking, but still-important show? What important client-only events should they attend?
Your communications prior to the show should help them not only be a better attendee, but also help them learn and plan how to make the most of the resources your business will be offering at the show.
Will your experts be there? Trying to get some private time in a busy booth to discuss a client’s not-so-public projects doesn’t work too well. Give them time to set appointments in advance in non show floor time where possible.
We’ve only scraped the surface of what you need to think about when planning a strategic trade show appearance, but this is where you start.