Recently, I’ve been catching up on the Jocko podcast. Jocko is a former Seal who has built a leadership training business.
As you might imagine, the podcast tends to focus on military leadership. Sometimes there are guests on the show, sometimes they’re going over a book, which could be anything from recent works to a Chinese essay called The 36 Stratagems from 400 B.C. The discussions regularly turn toward how a business (and the listener) can leverage what’s learned during the talks with guests or the book being discussed.
Listening to Jocko and guests – including men who lead platoons as far back as WWII (including one who lead teams in WWII, Korea & Vietnam), it’s interesting to see the parallels between the work of military leaders in the field & leadership in business – particularly when the latter is being done right. One recent anecdote reflects on the current trend to badmouth “unmotivated millennials”, drawing a parallel between leading them and leading draftees in Vietnam.
One thing recently stood out. There have been several discussions about what the guests see as their most important job as a leader, or as their most important / highest impact leadership role.
A substantial number have been training roles.
Things like training a team heading to Afghanistan based on the experiences of a team that returned recently so that when they get to their deployment, they already know the tactics necessary to succeed (and stay alive) rather than having to learn them from scratch while under fire.
It struck me that I couldn’t recall such a targeted situational / role oriented training going back 35 years – except at my first job back in early ’80s. That was at EDS, which at the time had a fair number of former military as employees. Their training of new technical employees assumed you knew nothing (and many did). I watched music, foreign language & history majors become solid programmers in a few months. It was like boot camp for geeks, without the ten mile hikes.
EDS was preparing their new employees to “go into battle”, where the battle was taking on production tasks, supporting their apps, reviewing changes with others before the change was made, programming new things, etc. All of this was designed not just to make sure someone knew how to program, but to make sure new employees weren’t going to fail miserably in their first assignment. That’s a far cry from simply teaching someone how to program and then turning them loose with office supplies and a “Good luck!“.
The more I thought about it, the more disturbing this reflection became.
I thought back to any number of employers and client businesses and the training they offered to new team members. Training was never about preparing a new (albeit, sometimes experienced) employee to succeed / survive IN THE ACTUAL SITUATION / ROLE.
Instead, the training was about how to get stuff from HR (if that), & perhaps the system managed by the team they’d be joining, oh & a pile of manuals, maybe.
This training was usually the MINIMUM that the company could get away with, if there was any training at all. Training isn’t “If you have questions, ask so-and-so.” A lot of this “training” happened when someone was taking on a role from a person leaving the company. I wonder what they forgot to tell the new person, even unintentionally.
I thought back to this summer’s point of sale (POS) issues, where all but senior employees were struggling with the POS system. People at stores across several states made the same mistakes. It’s clear that the senior managers in these stores were trained or senior enough to figure it out. It was also clear that most employees received poor training (if any).
Are you training your new staff to succeed in their situation / role, or are you cool with letting them fail until they figure it out? Combat team training ROI is obvious. Lives and mission objectives are at stake.
Your training ROI is likely a bit less extreme. It might only be about lost orders or customers. Some training-related failures could have a higher price. What’s the best training you ever received for a role you were about to take on? Why wouldn’t you want a new employee to be prepared to succeed in their role at the highest possible level? Is that training too expensive?
If you lead people & you care, check out Jocko’s podcast.