A not so little reason why American Airlines loses millions

photo credit: typicalgenius While it would be easy to squeeze them off one by one, I won’t go into all the obvious reasons. This one is a bit more subtle but just as deadly to a company. The really poisonous thing is that attitudes like this come from the top down and they are CYA’d […]

American Airlines tests the law of unintended consequences

American Airlines has had only a few advertising slogans over the last several decades. We know why you fly. We’re American Airlines. (Uh, because it takes too long to drive?) Something special in the air. (It was the dog, really!) Doing What We Do Best (and that is?…) That isn’t where the PR is coming […]