Find and fight the fire before the customer does

In a recent email to senior Microsoft staff, Bill Gates had rather unflattering comments about a pre-release download and install process for Windows Moviemaker. Every one of us can relate, right? As for the message, Gates smiled and said, “There’s not a day that I don’t send a piece of e-mail … like that piece […]

Microsoft’s “apology” to XBox owner, a good lesson

photo credit: Spoon Monkey As I’ve mentioned before, how you recover from a stumble is sometimes more indicative of a good business than the fact that you stumbled. Today’s guest post is really just a news story about a now-happy guy whose treasured XBox360 had been ruined by someone who thought they were just being […]